Analyst, Client Support, TH, Supply Chain

3 weeks ago

Guelph, Canada Restaurant Brands International Full time

Overview Join to apply for the Analyst, Client Support, TH, Supply Chain role at Restaurant Brands International Continental shift 7 am to 7 pm Job Overview Reporting to the Customer Service Supervisor, this position is accountable for reviewing restaurant and other customer orders and responding to inquiries in a professional and timely manner. The emphasis is on accuracy, efficiency, customer service and timely communication with all business partners, including restaurant owners and managers, and all Distribution Centre staff. Qualifications Excellent written, verbal, and telephone communications skills. Bilingualism in English and French is an asset Excellent customer service skills. Strong organizational and interpersonal team skills. Intermediate computer skills (Word, Excel, Outlook) – SAP experience is an asset Key Responsibilities Works efficiently in a team-oriented environment ensuring daily mandates and expectations are reached. Receives and processes customer orders via Fresh Desk, or by phone. Assists customers with restaurant orders and helps resolve any issues. Identifies and corrects order errors. Ensures that orders are downloaded into WMS (warehouse inventory management system). Supports restaurants with requests such as late order submission, item inquiry, invoice queries, processing of rush/add-on orders, as well as ad hoc requests. Creates and processes restaurant return authorizations for products being returned to the Distribution Center for credit. Supports with drop shipments and promotion offerings. Process credits from electronic vouchers. Involved in code changes Process 3PL orders Process international orders. Process marketing, department and employee orders. Benefits Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request. Seniority level Entry level Employment type Full-time Job function Other Industries Food and Beverage Services Referrals increase your chances of interviewing at Restaurant Brands International by 2x Get notified about new Customer Support Analyst jobs in Guelph, Ontario, Canada . #J-18808-Ljbffr

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