Operations Officer III

Our Client, a Banking company, is looking for an Operations Officer III for their Toronto, ON/ Hybrid location. Responsibilities Candidates will be working within AML operations, conducting rapid (15-20 min) reviews of data discrepancy alerts that are triggered via system functionality / capabilities based on regulatory requirements / risk factors / behaviours. Reviewing data discrepancy / incompleteness alerts for potential remediation Read source documents such as book of record systems, physical documents etc and enter correct data in specific data fields on reporting systems using keyboards/computers/applications etc Compile, sort and verify the accuracy of data before it is entered. And accurately record customer/client/transaction date. Locate and correct data entry errors and/or report them to supervisors / partners within SLA Compare data with source documents and/or re-enter data in verification format to detect errors. Writing/Reaching out to partners for missing data and ensuring the same is provided and entered. Interact with partners by responding to requests in an effective time manner Customer Act as a key resource or representative by providing technical subject matter expertise / analysis or operational process support on EFTR (Electronic Fund Transfer Reporting) Regulatory reporting. Contribute to the identification, and implementation of new processes, operating workflow, additional services / products / applications or operational efficiencies Ensure reports are filed in accordance with regulatory requirements Develop and execute on reporting functions, AML and/or produce consolidated or aggregated reporting as appropriate Refer or elevate processing or operational issues as needed based on a solid understanding of the processes, business requirements, issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained Shareholder Prioritize and manage own workload to meet requirements for operations, service and productivity Execute accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate Protect the interests of the organization – identify and manage risks, and elevate non-standard, high-risk transactions / activities as necessary Comply with applicable internal and external audit and regulatory requirements and may actively participate in Audit Reviews, providing recommendations and guidance as required Stay abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite Follow enterprise frameworks and methodologies that relate to operations activities for your area (e.g. Regulatory Reporting, Anti-Money Laundering, Business Continuity Management) Employee / team Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. Excellent organizational and time management skills. Ability to adhere to strict deadlines and handle high volumes of work. Attention to detail is crucial. Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques Participate in personal performance management and development activities, including cross training within own team Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate. Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand champion for your business area/function and the bank, both internally and/or externally Breadth & depth Require specialized expertise and performs multiple and/or diverse tasks that are highly complex, involving multiple steps, systems, and jurisdictions Actively review internal processes/activities and provide ideas for process improvement Transactions and activities require in depth knowledge across a broad range or variety of products, processes or systems within own area of specialty and where transactions could be characterized by moderate to high risk Gather and analyze data to identify complex problems and escalates as required Generally interact with internal customers / partners for functions performed and/or external customers May provide process / policy guidance to others (e.g. within team, internal partners) Focus of work is weekly, monthly and/or longer with addition of adhoc and initiative-based requests, as required Process subject matter expert in a range of technical processes and procedures Generally reports to a Team Manager Requirements Attention to detail Professional education or certifications Business writing experience EFTR experience 1-2 years of AML operations and/OR data entry/enrichment OR regulatory reporting OR client onboarding / KYC, and/or payments transaction processing experience Previous corporate / financial industry experience – banking experience (international included) Self-driven and motivated to learn Able to work independent but also work as part of a team Computer savvy – pick up on internal systems and quick learner. Previous advanced experience with computer applications, Microsoft Word and proficiency in Excel Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr