Operations Officer III

We are seeking a detail-oriented and analytically-minded Ops Officer III to join our Merchant Services team. This role is responsible for the end-to-end review, triaging, and onboarding of merchant applications. You will execute complex onboarding requests and overrides while ensuring all activities align with established risk guidelines and Service Level Agreements (SLAs). This is a 1-year contract based in a fast-paced, collaborative back-office environment.Work Location: Hybrid (4 days per week onsite) at Toronto, ON.Schedule: Monday to Friday, 8:00 AM – 4:00 PM.Start Date: ASAPAs an Ops Officer III, you will act as a subject matter expert in the merchant onboarding lifecycle. This position involves a high degree of critical thinking to analyze process drivers and systemic operational issues. You will be responsible for validating application data, interpreting risk findings, and making recommendations to ensure a seamless client experience while protecting the organization's interests. This is a strictly back-office role with no phone-based customer service requirements.AdvantagesLong-Term Stability: A secure 1-year term with a major organization.Collaborative Environment: Join a highly professional 10-member team with a supportive and team-oriented culture.Downtown Hub: Work in the heart of Toronto’s financial district at a prime Wellington Street West location.Professional Development: Gain advanced exposure to merchant services, risk adjudication, and large-scale operational frameworks.ResponsibilitiesMerchant Onboarding & Customer ExperienceApplication Review: Lead the review of Merchant Services applications, ensuring all documentation is complete and accurate for the onboarding of new clients.Complex Adjudication: Execute complex onboarding requests and overrides accurately and on time, adhering to formal and informal SLAs.Triage & Escalation: Promptly triage applications and escalate processing or operational issues to facilitate timely resolution with internal partners.Process Support: Support internal partners with both inbound and outbound requests from various channels, performing adjustments within assigned authority levels.Shareholder & Risk ManagementRisk Mitigation: Identify and manage potential risks throughout the onboarding process, ensuring all activities adhere to enterprise frameworks, including Anti-Money Laundering (AML).Compliance & Regulation: Maintain a deep understanding of internal and industry regulations; share knowledge of emerging issues and assess potential impacts on operating policies.Analysis & Reporting: Provide thorough analysis of key process drivers and root causes of operational issues; contribute to presentations and communications for management audiences.Audit Readiness: Consistently exercise discretion in managing confidential information and ensure organized storage of evidence for audit purposes.Team CollaborationTeam Synergy: Participate as an active member of a 10-person team, supporting a positive work environment through innovation and quality service.Knowledge Transfer: Provide training, coaching, and guidance to other team members to enhance operations knowledge and critical thinking.Continuous Improvement: Lead and participate in process improvement initiatives to allow the business to scale and grow efficiently.QualificationsMandatory Requirements Technical Skills: Advanced proficiency in Microsoft Excel is mandatory, specifically with V-Lookups and Macros.Domain Expertise: Minimum of 1 year of Merchant/Client Onboarding experience with a strong understanding of risk assessment.Operational Skills: Strong organizational and time-management skills to manage daily, weekly, and monthly deliverables.Critical Thinking: Ability to work within moderately defined guidelines involving multiple steps, systems, and jurisdictions.Preferred Qualifications Education: Undergraduate degree or college diploma preferred.Certifications: Risk certifications or formalized risk management knowledge.Experience: Previous exposure to financial services or banking operations.SummaryIf you are interested in this recruiter role please reply to this job offer today on www.randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.