Insurance Admin

6 days ago

Waterloo, Canada Onlia x aha insurance Full time

INSURANCE ADMINISTRATION & SUPPORT (ON SITE Position)


Onlia x aha insurance’ mission: Bring clarity to Insurance


Onlia x aha insurance is an innovative omni-channel insurance offering that believes in changing the way Canadians experience insurance. Our mission is to bring clarity to insurance and simplify consumer’s relationship with their insurance provider. We believe in using technology to streamline the purchase process just as much as we believe in personable customer service over the phone. We’ve grown since launching in 2017, and we’re looking for professionals who want to improve the insurance experience as much as we do.


Southampton Group of Companies has recently acquired Onlia insurance and aha insurance. We're not just merging companies, we are fusing expertise, innovation,

and a relentless commitment to excellence. We are here to disrupt insurance in Canada and are building a team of heavy hitters to make that a reality. We work collaboratively in a fast-paced and agile environment. Every member of our team is empowered to take ownership of their role, and to assist in the build of a best-in-class experience for our customers.


The customer engagement team: the heart of the company


As part of the Customer Engagement Team, you will be working closely with all the other customer engagement sales & service brokers. Each customer inquiry is looked at as a chance to improve the experience for all our customers. Our goal is to answer all questions before our customers even knew they had them, to help instill complete confidence in our self-serve, digital insurance platform.

Reporting to the Customer Engagement Team Lead, you will primarily provide support to our personal insurance team, while providing back-up with billing, issuance, and administrative functions.


Key Accountabilities:


KA1 Process leads from our Affinity partnerships.


KA2 Open mail, sort and distribute to appropriate team members.


KA3 Process and prepare outgoing daily mail.


KA4 Set up prospects and distribute aggregator leads to the sales team.


KA5 Retrieve documents from various insurer portals.


KA6 Upload policy documents to self-service portal and BMS.


KA7 Daily renewal review and set up for brokers.


KA8 Actively participate in training initiatives.


KA9 Responds to team requests and inquiries in a prompt and professional manner.


KA10 Knowledgeable and proficient on various insurer company portals.


KA11 Ensure adherence to internal and external underwriting rules, regulations and procedures.


KA12 Processes cancellation in the company portals and BMS


KA13 Registers clients for Trumobile login & sign up


Qualifications and competencies:


  • Post-secondary education and / or equivalent on the job experience
  • 2 years of administrative experience, preferably in the insurance industry
  • Excellent verbal and written communication skills
  • High level of integrity and excellent work ethic
  • Ability to prioritize and manage conflicting demands
  • Results oriented with a strong customer service focus
  • Ability to work in a fast paced and challenging environment
  • Proficiency with computer applications and an efficient digital enabler
  • Ability to work individually as well as part of a team with minimal supervision


WORKING AT ONLIA x aha insurance


Our aim is to create a workforce that is diverse, promotes positivity, and demonstrates the values of equality, fairness, and respect in everything we do. We are dedicated to an antidiscrimination approach and provide equal opportunity for employment and advancement throughout Onlia x aha insurance regardless of gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability. We respect and value diverse life experiences and cultures and ensure that all voices are valued and heard. Onlia x aha insurance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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