Advisor, Claims Technical
2 weeks ago
Job ID : 6819
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.
Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.
**Job scope & responsibilities**:
- Customer experience: Increase our business agility to deliver an exceptional customer and broker experience while balancing fraud detection, investigation and prevention.
- Talented and engaged teams - Increase visbility, reward and recognition, cultivate and implement training and development programs. Communicate emerging trends - case law, process changes, guidelines and protocols.
- Indemnity/expense management: Broaden technical expertise and knowledge of SIU and operational lines staff through stakeholder/committee discussions.
- Efficiency & Scalability: Develop, document and implement protocols, guidelines, and continuous operational improvement plans. Timely completion of audits to drive quality assurance. Advance corporate culture and diversity initiatives.
**What you'll be doing?**
- Support in resolution of customer complaints/broker/ombudsman
- Improve processes between National Operational teams and SIU
- Collaboration with Enterprise Fraud Insights, SIU Admin, Advanced Analytics and National Operational teams
- Increase visibility through participation in National and SIU huddles, stakeholder, committee, and problem solving sessions
- Reward and recognition: Acknowledge contributions and achieved milestones of front-line staff and peer to peer. Promote use of Definity Plus.
- Cultivate and implement training and development programs: Create and support National and SIU fraud training, streamline internal modules, vet training material
- Review emerging trends/Communicate: Fraud case law, industry fraud/crime, support law enforcement, regulators, and other agencies to action suspicious or fraud losses
- Schedule regular meetings with SIU staff and key stakeholders to develop action strategies against prospective performance to drive indemnity and expense
- litigation support for SIU matters referred to legal counsel
- Assist in development of protocols, guidelines, and continuous improvement plans
- Conduct internal and external audits to monitor regulatory compliance, develop action plans to address gaps, and critically evaluate the effect of plan to conclusion
- Actively participate and contribute to corporate culture and diversity initiatives
- Strengthen collaboration between departments and industry: Internal departments - Claims, Underwriting, Actuary, Analytics, and Finance. External: IBC/Equite
**What you bring to the role?**
- University degree in any discipline or a college diploma in one of the following programs: (2 year diploma from a provincially recognized and funded community college in: Insurance, Law & Security, Loss Control or Business Administration) or the CIP designation
- A minimum of 5 years claims experience. Multi-lined claims experience preferred but not mandatory
**Go ahead and expect a lot — you deserve it, and we’ve got it**:
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).
LI-Hybrid
-
Siu Claims Technical Advisor
1 week ago
Waterloo, Canada Definity Full time**SIU Claims Technical Advisor**: Job ID : 5852 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada
-
Claims Adjuster
5 days ago
Waterloo, Canada Curo Claims Services Inc. Full time**Company Description** Who We Are** With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the...
-
Claims Technical Advisor, Auto Appraisal
5 days ago
Waterloo, Canada Definity Full timeJob ID : 6581 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...
-
Waterloo, Canada Definity Financial Corporation Full timeJob ID : 7343 Category: Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $74,100 - $136,500 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline...
-
Investment Claims Adjudicator
3 days ago
Waterloo, Canada Manulife Full time**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....
-
Group Claims and Administration Vice President
2 weeks ago
Waterloo, Canada Equitable Life of Canada Full timeAt Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...
-
Individual Claims Adjudicator
22 hours ago
Waterloo, Ontario, Canada Equitable Life of Canada Full timeIndividual Claims Adjudicator Waterloo, ON, Canada Req #2316 Thursday, July 4, 2024 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...
-
Bilingual Investment Claims Adjudicator
2 weeks ago
Waterloo, Canada Manulife Full time**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....
-
Claims Litigation Director
4 days ago
Waterloo, Ontario, Canada Definity Financial Corporation Full timeAbout the Role:As a Senior Claims Counsel, you will play a key role in our Claims department, providing high-level advice on litigation handling, strategy, and risk management. You will work closely with our Claims team to develop and implement effective litigation strategies, while also mentoring junior counsel and providing educational seminars to Claims...
-
Auto Liability Claims Expert
12 hours ago
Waterloo, Ontario, Canada Zurich Australian Insurance Ltd. Full timeRole SummaryWe are seeking a highly skilled Auto Liability Claims Expert to join our team at Zurich Australian Insurance Ltd. As a Personal Lines Auto Claims Specialist, you will be responsible for handling single and multi-party personal or commercial line claims of low to moderate exposure and complexity within specific limits of authority.Key...
-
Team Leader, Bodily Injury/casualty Claims
4 days ago
Waterloo, Canada Definity Financial Corporation Full timeW **hat can you expect from this role? F** - acilitating weekly Team Huddles and one on one meetings with team members. E - ffectively analyzing, developing, and implementing efficient claims processes, procedures, and methods to assist with improved processes and results. P - roviding guidance, on-the-job training, technical instructions, and direct...
-
Sr Counsel, Claims Litigation
4 days ago
Waterloo, Ontario, Canada Definity Financial Corporation Full timeSenior Claims CounselWhat can you expect in this role?- Act as senior legal counsel in claims litigation matters for mid to high complexity files, including attending trials and appeals, contested motions, cross-examinations, examinations for discovery and mediations, preparing court documents, reviewing and analyzing evidence, interviewing witnesses,...
-
Service Advisor
4 days ago
Waterloo, Canada Tirecraft Full time**Service Advisor** **Waterloo Tirecraft** Tirecraft is a proudly Canadian owned and operated expert in tires and automotive services. We are presently seeking a qualified individual to fill the position of Service Advisor to work between our customers and Tire Technicians. **Benefits**: We offer an excellent Group Benefits Package including Health and...
-
Sr Counsel, Claims Litigation
3 weeks ago
Waterloo, Canada Definity Financial Corporation Full timeSenior Claims CounselWhat can you expect in this role?Act as senior legal counsel in claims litigation matters for mid to high complexity files, including attending trials and appeals, contested motions, cross-examinations, examinations for discovery and mediations, preparing court documents, reviewing and analyzing evidence, interviewing witnesses,...
-
Senior Claims Specialist
1 week ago
Waterloo, Ontario, Canada Zurich 56 Company Ltd Full timeSenior Claims Specialist - Personal Lines Auto (Kitchener / Waterloo)117988The OpportunityAre you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.If...
-
Waterloo, Canada Ontario Mutual Full timeLocated in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to...
-
Waterloo, Canada Heartland Farm Mutual Inc. Full timeLocated in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to...
-
Service Advisor
4 days ago
Waterloo, Canada Tirecraft Full time**Service Advisor** **Waterloo Tirecraft** Tirecraft is a proudly Canadian owned and operated expert in tires and automotive services. We are presently seeking a qualified individual to fill the position of Service Advisor to work between our customers and Tire Technicians. **Benefits**: We offer an excellent Group Benefits Package including Health and...
-
Specialist, Claims- Bodily Injury/casualty New
2 weeks ago
Waterloo, Canada Definity Financial Corporation Full timeJob ID : 7361 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $55,800 - $102,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...
-
Insurance Expert Advisor
3 days ago
Waterloo, Ontario, Canada Phoenix Capital Full timeAbout UsAt Phoenix Capital, we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization. They bring their best to work every day.We put our people at the centre of everything we do. Our mission is to deliver meaningful benefits support and...
