Master Trainer, Health-Care Provider Education

About the position

The Master Trainer, Health-Care Provider Education supports the organization’s capacity to deliver standardized U-First® health-care provider training across the province to enhance the skills and knowledge of person-centered care practices among workers in long-term care. This role focuses on increasing the scope and reach of the U-First® program by leading the train-the-trainer component of the initiative.

Master Trainers are responsible for providing training, coaching and support to health-care provider education facilitators, ensuring the seamless and effective delivery of the Society’s training program to a health-care audience. Master Trainers are also responsible for collaborating with the Provincial Coordinator, Health-Care Community of Practice to ensure program goals are achieved cohesively.

This role reports to the Manager, Health-Care Provider Education Delivery.

Title: Master Trainer, Health-Care Provider Education

Salary range: $73,000 to $80,000 per year

Contract: Three-year grant-funded term position with potential for extension

Hours: Full time - 35 hours per week

Location: Vancouver- Hybrid

Key Responsibilities

• Develop, coordinate and facilitate required training and ongoing opportunities for professional development, coaching and support to enhance the knowledge and skills of the organization’s health-care education facilitators.
• Facilitate external train-the-trainer workshops to enhance health-care providers’ capacity to deliver U-First® training within their organization, as well as facilitating the standardized U-First® training for health-care providers.
• Develop systems and processes for scheduling and monitoring staff participation and progress through mandatory facilitator training components and ongoing professional development opportunities.
• Support and participate in provincial and national U-First ® community of practice activities, and the U-First® mentoring program.
• Collaborate with the Provincial Coordinator, Health-Care Community of Practice to ensure alignment between the provincial community of practice deliverables and goals of the education program.
• Conduct ongoing evaluation of the health-care provider education program, ensuring compliance with evaluation and statistics procedures.
• Support the preparation of reports on program statistics and outcomes.
• Support awareness of the health-care provider education program for the health-care sector through various outreach and awareness activities, including networking, attending events and developing content for the Society’s publications, website and other communication channels.
• Maintain confidential client files, including recording training attendance and stakeholder engagement using Raiser’s Edge software.
• Collaborate with the Manager, Health-Care Provider Education Delivery to support the development of an annual plan for implementing and delivering health-care provider training.
• Complete U-First® course work and earn and maintain U-First® master trainer certification. Other duties as required to meet the Society’s organizational goals.

About you

You have a post-secondary education or relevant degree in the health care, social work, education, gerontology or another related field. You are an experienced professional with a deep understanding of Alzheimer’s disease and other dementias, combined with a commitment to fostering person-centred care. With a background in health care, social work, gerontology, or a related field, you have cultivated skills in adult education, group facilitation, and coaching professionals to achieve their goals.

Your strong organizational abilities enable you to manage training programs, support professional development, and ensure program objectives are met. You thrive in collaborative environments, building trusting relationships with community partners and health-care providers, while also working independently to achieve results.

You bring a passion for empowering others through education, and your knowledge of adult learning principles ensures engaging and effective delivery of training. Whether facilitating workshops, evaluating program outcomes, or contributing to provincial initiatives, you bring professionalism, adaptability, and a commitment to excellence to every aspect of your work.

Key Qualifications

• 3 to 5 years of experience working within the health or social care sector with people living with dementia and/or their caregivers; or equivalent combination of education and experience.
• Preference given to candidates with experience in group facilitation or delivering standardized training programs, and with experience working in direct care roles, such as long-term care.
• Extensive knowledge of Alzheimer’s disease and other dementias.
• Demonstrated value for personhood, applying person-centred approaches and active listening.
• Demonstrated knowledge of adult education best practices.
• Experience in group facilitation and delivering presentations and education programs (virtual or in-person).
• Experience in coaching and supporting professionals to achieve set goals.
• Experience delivering standardized education or training programs.
• Ability to build trusting relationships with community partners and health-care providers.
• Excellent oral and written communication skills with the ability to work independently and as a team member.
• Strong organizational skills.
• Knowledge of seniors’ services, long-term care, and health care in B.C. is considered an asset.
• Willingness to travel regularly within the province with flexibility for evening and weekend work.

Technical Qualifications

• Proficient with technology, including LCD projectors, Zoom, and the Microsoft Office suite (Teams, Outlook, Word, Excel).
• Ability to maintain confidential client files, including recording training attendance and stakeholder engagement using Raiser’s Edge software.

About us

As a member of the team, you will have access to a wide range of employee benefits, including

• Flexible work environment including condensed work week options and hybrid work options. Generous paid time off (4 weeks’ vacation, 2 personal days, and 13 paid public holidays, winter holiday office closure).
• Comprehensive employee health benefits including Health Care Spending Account, group RRSP, and Employee Assistance program for you and your dependents.

There are approximately 85,000 British Columbians living with dementia, and this number is growing. For every person living with dementia, there are many more people affected, including family, friends, co-workers and other members of their communities. Our vision is of a world without Alzheimer’s disease and other dementias and that world begins with a more dementia-friendly society, where people affected by dementia are acknowledged, supported and included. When you work for the Alzheimer Society of B.C., you help us realize that vision by connecting more British Columbians to the support and education they need at any point on their dementia journey. You help us challenge stigma and change the future for people affected by dementia. You help us show people affected by dementia that they’re not alone.

Equity and diversity and inclusion are essential to societal change and healthy workplaces. An open and diverse community fosters the inclusion of voices that have historically been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

TO APPLY

If this sounds like you, we would love to hear from you.

EMAIL (Only PDF or Word documents are accepted) your resume and a cover letter that details how your experience and qualifications match this opportunity.

Please include your salary expectation.

This posting will remain open until the position is filled. We encourage you to apply as soon as possible.

Human Resources

Alzheimer Society of B.C.

300 – 828 West 8th Ave

Vancouver, BC V5Z 1E2

We sincerely thank all applicants for their interest in the Alzheimer Society of B.C. Due to the high number of applications we receive, only applicants who are selected for an interview will be contacted.

To find out more about the Society, our programs, and about First Link® and the Dementia Helpline, visit