Senior ServiceNow Technical Advisor to develop a roadmap for enhancements and stabilization of

4 weeks ago


Edmonton, Canada S I Systems Full time
Senior ServiceNow Technical Advisor to develop a roadmap for enhancements and stabilization of the ServiceNow Configuration Management Database (CMDB) for a crown corporation client

Job Type: Contract

Positions to fill: 1

Job End Date: Jun 02, 2025

Pay Rate: Hourly: Negotiable

Job ID: 137045

Our valued crown corporation client is seeking aSenior ServiceNow Technical Advisor to develop a roadmap for enhancements and stabilization of the ServiceNow Configuration Management Database (CMDB)

Initial 1-year contract with a strong possibility of two additional 1-year extensions. 7.5 hours per day, Monday to Friday. Contract can be worked 100% remotely (in EST timezone) but preference will be given to candidates who are able to accommodate a hybrid 2 day/week on-site schedule in Ottawa, ON.

Responsibilities:

  • Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization
  • Identify opportunity for improving the quality of the data in the Configuration Management Database (CMDB)
  • Troubleshoot and debug existing Configuration Management Database (CMDB) interfaces and improve them
  • Establish a technical project plan with key milestones and providing status updates
  • Create ServiceNow epics and stories
  • Document key technical decisions, issues, and enhancements through the entire development lifecycle
  • Work with the support team to ensure transition from development to operation
  • Provide guidance and expertise to various stakeholders throughout the life of the project
  • Communicate and collaborate with project team members and key stakeholders throughout the life of the project

Must-have Skills

  • 5+ years of demonstrated experience as a ServiceNow Technical Advisor , Lead, or similar role
  • 5+ years of experience with ServiceNow CMDB (Configuration Management Database)
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