Director of Sales and Client Services

Director of Sales and Client Services – hubli Join to apply for the Director of Sales and Client Services role at hubli hubli is a global platform that enables organizations to manage all meetings, events and group accommodation bookings in one place. With the growing complexity of managing remote teams across the globe, it offers visibility, savings, and control for companies looking to streamline their in‑person collaboration. Hubli includes the ability to book over 350,000 spaces around the world to work, meet or stay, combined with enterprise‑level technology that manages employee access, usage, payments, sustainability and diversity policies. We are considered the market leader in this rapidly growing space, powering bookings for some of the world’s largest organizations. Role Overview The Director of Client & Partner Engagement will be responsible for managing ongoing client relationships at executive and leadership levels. Our clients are large multinational organizations, and internationally renowned. You will guide, advise and support client leaders, ensuring customer success and driving long‑term value for hubli. This role will also play a key part in partner sales, identifying opportunities to cross‑sell, upsell, and expand revenue through strategic partnerships. You must be passionate and experienced in utilizing AI in process optimization. Key Responsibilities Client Relationship & Customer Success Act as the primary point of contact for assigned clients, ensuring a positive and professional relationship. Develop a deep understanding of client business needs, travel programs, and event requirements. Proactively manage client accounts, ensuring high levels of satisfaction, retention, and growth. Lead regular business reviews with clients to demonstrate value, performance metrics, and ROI. Resolve client issues efficiently, escalating where necessary, while maintaining strong relationships. Collaborate with internal teams (operations, product, finance) to deliver seamless client experiences. Experience or passion to use AI solutions to drive increased efficiencies. Customer Success Management Drive adoption of company services, platforms, and solutions to maximize client value. Monitor client KPIs, usage data, and satisfaction levels to identify opportunities for improvement. Provide strategic insights and recommendations to optimize travel and event programs. Act as a client advocate within the business, influencing product development and service enhancements. Partner Management & Business Development Identify and pursue opportunities to grow revenue through existing clients and partners. Collaborate with partners (Amex, FCM, Cytric) to develop joint opportunities. Negotiate partner agreements and commercial terms to ensure mutual benefit. Support RFPs, proposals, and presentations for new and existing clients. Work closely with the sales team to identify upsell/cross‑sell opportunities and contribute to revenue targets. Skills & Experience 8–10 years + proven experience in client relationship management, customer success, or account management. Strong commercial acumen and ability to identify growth opportunities. Excellent communication, negotiation, and presentation skills. Ability to manage multiple stakeholders and projects simultaneously. Data‑driven approach with ability to interpret client performance metrics and trends. Strong problem‑solving skills and a proactive mindset. Experience in partner sales, supplier management, or business development. Knowledge of corporate travel technologies (GDS, OBTs, reporting platforms). Understanding of meetings, incentives, conferences, and events (MICE). Personal Attributes Client‑focused with a consultative approach. Confident and professional in building relationships at all levels. Strategic thinker with attention to detail. Resilient, adaptable, and able to thrive in a fast‑paced environment. Collaborative team player with the ability to work independently. Performance Metrics Client retention and satisfaction (NPS/CSAT). Growth in client spend and partner sales revenue. Achievement of upsell/cross‑sell targets. Delivery of agreed service levels and KPIs. Compensation The role is both salary and commission with a base between $85,000 – $90,000 and a competitive commission structure to drive client performance. Seniority Level Director Employment Type Full‑time Job Function Sales and Information Technology Industries Software Development and Travel Arrangements #J-18808-Ljbffr