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Customer Service Representative

1 month ago

Burnaby, Canada Cansel Full time

About Us: We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth. We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative tasks.


Responsibilities:

Strategic Sales:

• Research and understand customer needs to make product and service recommendations.

• Conduct outbound telephone sales and maintain email correspondence.

• Participate in strategic account sales programs.

• Effectively sell the full consumable portfolio of Cansel offerings, maximizing cross-selling opportunities.


Business Development:

• Perform remote sales business development using an existing customer portfolio.

• Explore new growth opportunities to meet or exceed revenue targets.

• Manage existing accounts to achieve forecasted revenue targets.

• Collaborate with the Sales Team on campaign-based projects.

• Work closely with Outside Sales Professionals to ensure seamless operations.

• Maintain excellent customer service relations and diligently record activities in Salesforce and SAP.


Customer Service Team Duties:

• Answer phones, enter orders, transfer calls, and create leads.

• Assist walk-in customers and handle e-commerce chat inquiries.

• Create work orders and rental requests and manage returns.

• Process payments for in-store transactions and coordinate with the A/R team for others.

• Monitor customer pickups and contact customers as needed.

• Enter customer orders and respond to various inboxes.

• Handle RMAs for returned products and monitor billing due lists.

• Maintain a tidy branch and assist in facility-related tasks.

• Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and escalate issues.

• Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required.


Qualifications:

• 1-3 years of experience in sales and customer service.

• A strong desire and genuine interest in our customers’ business.

• A robust ambition to meet and exceed revenue targets.

• The ability to foster strong workplace relationships and create a positive work environment.

• Proactive, autonomous, and results-driven with strong troubleshooting skills.

• Excellent customer service, interpersonal communication, and telephone skills.

• An energetic and highly motivated individual who can work well within a team and independently with minimal supervision.

• The ability to multi-task, prioritize work activities appropriately, and stay calm and upbeat, even in fast-paced situations.


Why Join Us:

• Opportunity to work in a collaborative and supportive environment.

• Competitive salary and benefits package.

• Room for growth and professional development.

• Be part of a company that values innovation and customer satisfaction.

If you are passionate about customer service, sales, and administrative tasks, and are looking for a role that offers variety and growth, we would love to hear from you