Content Designer

2 weeks ago

Greater Toronto Area, Canada Insight Global Full time

DAY BY DAY:

We are seeking a dedicated and innovative Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer experiences for a diverse product portfolios, including: sales journeys, public website, secure sites, and sustainable banking initiatives. You will collaborate closely with various product partners, designers, and content designers to ensure the delivery of high-quality content. The ideal candidate is expected to have excellent organizational and stakeholder management skills.



Responsibilities:

* Collaborate with different product partners and designers across various portfolios, ensuring organized and cohesive content development.

* Utilize shared Excel documents to collect, review, and manage chatbot-related content submissions.

* Engage with stakeholders and the development team to gain feedback on content.

* Liaise with Product Owners (POs) and content strategists in building out customer experiences tailored for each product group.

* Participate actively in content and design sprints, bringing innovation and creativity to the forefront of all projects.

* Work alongside UX Researchers to enhance user experience through data-driven insights.

Manage the tracking of content updates efficiently while overseeing backlog management for submitted contents.


MUST HAVES:

2-3 years of experience in UX Writing / Content Design

Figma

Large enterprise experience

CMS experience (Contentful specifically is a major plus)

Agile experience, specifically working with technical stakeholders

Strong sense of collaboration with various stakeholder groups and ability to adapt to various working style

Strong communicator, dependable, and a go-getter who can work with stakeholders to drive clarity about user needs and business objectives, advance our design practice, and advocates for the user


Plusses:

Specific experience within banking or other financial institutions

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