Account Lead

Account Lead – Remote CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives while living the core values of heart, respect, reliability, teamwork, and innovation. We offer mentoring and continuous learning opportunities to help you advance your career and build a culture of inspiration, recognition, and celebration across the country. Join CBI Health and find where your better begins. About This Opportunity The Account Lead will work closely and collaboratively with designated disability referral sources, CBI Health clinicians, and other stakeholders to manage referrals through an effective and efficient process that delivers excellent client care within the mandate of the customer. This temporary position (4–6 month fixed term) has the potential to grow into a permanent role. • This post will close at 4:00 PM ET on Wednesday, December 17, 2025. Please submit your application before this deadline. Take an inside look at what you’ll do each day Facilitate and coordinate regular checkpoints with designated account representatives to maintain operational transparency. Maintain oversight of clinical files through collaboration with clinicians and account representatives. Provide effective referral reviews as needed. Work with the National Manager on challenging cases and requests that do not align with typical service pathways. Monitor Key Performance Indicators via communication with the Business Services team and internal escalation methods. Apply rehabilitation care models and review applications from all clinical teams. Align programs and models to referral goals, typically with a vocational focus. Ensure accessibility and high standards for service delivery, documentation, reporting, and case management. Review scheduling practices and service delivery to achieve expected clinical outcomes. Collaborate with the National Manager and others to resolve gaps, identify opportunities for improvement, and innovate service delivery for optimal outcomes. Collaborate with other Account Managers to innovate service delivery methods, models, and services. What You Need To Be Successful A bachelor’s degree in a related discipline. Three or more years of experience in a clinical or disability coordination role (e.g., Case Manager, Rehabilitation Coordinator). Experience in the health, rehabilitation, or vocational sectors is required. Experience in the disability insurance sector, either in an insurer or employer role. Mental health experience is an asset. Ability to deliver timely, professional, and responsive service to clients. Comfortable facilitating and negotiating care planning. All team members must be located within Canada (remote position). What CBI Health Offers You Competitive compensation with comprehensive benefits and rewards package, including group health, dental, and vision benefits fully paid by the employer. Remote working environment. Work‑life balance and a focus on quality of life. About CBI Health For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help clients achieve their health goals. With 250+ locations and support for more than 800 communities, our 13,000 staff work together daily to make a meaningful difference and shape healthcare for the better. Learn more at cbihealth.ca . CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and who contribute to diversification of ideas and perspectives. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different. #J-18808-Ljbffr