Key Account Lead

Job Description
OTT Pay Inc. is an established, fully funded fintech company focused on delivering streamlined financial payment solutions. With a strategic focus on both acquiring and issuing business, we are developing a mobile-first platform that offers a wide range of financial services, loyalty programs, and innovative products, including credit cards, payment solutions, e-commerce, gift cards, and more. We are a results-driven, forward-thinking organization that values goal orientation and continuous improvement.

At OTT Pay, you will find abundant opportunities for professional growth, working alongside a talented and diverse team from various industries. Our collaborative and innovative environment fosters learning and development, empowering you to excel and make a tangible impact. This is a unique chance to join a company dedicated to reshaping financial solutions for the future.

We are seeking an experienced Key Account Lead to manage and expand relationships with our most strategic merchants and enterprise partners. This role oversees the full merchant lifecycle, including onboarding support, relationship management, commercial negotiations, and ongoing performance optimization. As the primary point of contact for high-value accounts, the Key Account Lead plays a central role in ensuring long-term client success and revenue growth.

What's In It For You

• Competitive salary depending on experience, plus performance bonus
• Extended Health, Dental, and Vision Benefits
• Life and Disability Insurance
• Generous Vacation Leave
• Centrally located modern and spacious offices close to Eglinton and Leslie
• Free use of onsite Gym and Sports Facilities, and regular Company Social Events
• Learning and Professional Development Support
• Tremendous opportunities for Growth and Development

How You Will Contribute

• Manage a portfolio of strategic merchants and enterprise accounts, serving as the primary relationship owner.
• Lead commercial discussions including contract renewals, rate reviews, pricing updates, and upsell opportunities.
• Work proactively with Product, Technology, Operations, Compliance, and Support teams to address merchant needs and ensure SLA compliance.
• Monitor transaction performance, analyze revenue trends, and identify opportunities for risk mitigation or business expansion.
• Provide onboarding support and ensure a smooth transition from sales to implementation for new enterprise merchants.
• Resolve escalations, coordinate troubleshooting efforts, and maintain merchant satisfaction.
• Develop and maintain strong, trust-based relationships with decision-makers, influencers, and operational stakeholders across merchant organizations.

Qualifications & Experience
What you bring to the table:

• Bachelor's degree required or above.
• 10+ years of relevant experience in payments, fintech, enterprise account management, or commercial relationship management.
• Strong commercial acumen with the ability to lead negotiations and drive revenue growth.
• Proven ability to manage multiple enterprise accounts in a fast-paced, dynamic environment.
• Strong analytical skills with the ability to interpret transaction and revenue data to support account strategies.
• Excellent verbal and written communication skills, with the ability to work effectively across internal teams.
• This role requires working from the office.

Office Location: 1123 Leslie Street, North York

Schedule: Mon – Fri, 9:00am to 5:30pm

OTT Financial Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected, and where every employee can realize their potential. We are committed to providing reasonable accommodation, if required, and will work with you to meet your needs. We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.