Account Lead

Grit & ambition for building client relationships, defining strategic direction, partnering with delivery teams, and acting as a trusted advisor on all things brand, marketing and creative.Zest & chops for translating client business goals into powerful creative work, while ensuring client service excellence, agency profitability and team cohesion. Criteria Is this you? CharacterStrong back, soft front, open mind, light heart, natural planner, lifelong learner. CapabilityLead with clarity, curiosity, and confidence, while embodying humility, accountability, and self-awareness. CompetencyStrong integrated marketing chops, honed strategic thinking and business acumen, a modern understanding of brand in today’s highly digital world, managing enterprise‑level accounts and multi‑stakeholder relationships for creative agencies. B2B experience a bonus. Culture FitPrioritize personal and professional development. Love raising the bar of excellence. Loathe office politics and bureaucracy. Prefer open and direct communication. Seek to make impact and build legacy. Here for the long game. Company This is us. Gritty creative agency with the inner fire to tackle the impossible. In the messy middle of building a centennial powerhouse to serve an epic purpose and notable clientele. Big logos, small egos. High autonomy, low turnover. Warm hugs, hot debates. Thick skins, light hearts. Nimble. Unconventional. Dependable. Diverse by nature, not policy. A few amazing brands we work with. Details What you need to know. Full‑time, reporting to Partner & VP of Client Success Hybrid, minimum of three days a week in office (Toronto), with a willingness to travel globally Starting salary range between $100-130K, depending on capability and competency Support system for personal and professional development About the Role Gritty creative agency that does it all when it comes to marketing. Working directly with multi‑billion‑dollar enterprise B2B clients, we offer a broad spectrum of marketing services, ranging from brand campaigns and events to content strategy, and banner ads. Big logos, small egos. Creatively‑driven in everything we do. Warm hugs, hot debates. Thick skin, light hearts. Nimble. Unconventional. Dependable. Diverse by nature, not policy. Smaller in size, mighty in impact. As a Strategic Account Lead, you’ll be accountable for the success, growth, and delight of key client relationships. You act as the primary business partner for your accounts, strategically guiding them, aligning internal teams, and ensuring the work delivered drives measurable results. This role requires equal parts strategic thinking, operational precision, and high EQ. If you thrive in environments where you wear multiple hats, collaborate with multidisciplinary teammates, and genuinely enjoy switching between big‑picture thinking and hands‑on execution, you’ll fit right in. Duties Be the principal conductor of your projects, coordinating people, resources, and timelines, while maintaining full visibility across all moving parts. Proactively build and nurture strong client relationships, acting as a strategic partner rather than a service provider Translate client objectives into clear briefs, scopes, and success metrics, while leading internal teams to deliver exceptional work Own the P&L for your accounts: manage budgets, forecast revenue, identify growth opportunities and ensure agency profitability Work with cross‑functional teams (strategy, creative, media, digital, production) to deliver integrated campaigns and exceptional client experiences Present work to clients: from initial concept walkthroughs through campaign reporting and business reviews Monitor performance and leverage data/insights to optimize effectiveness and recommend next steps Embody the role of trusted advisor, connecting the dots between today’s client challenges with next year’s industry shifts, and setting the path for growth Lead strategic planning and set direction for the account portfolio Mentor and develop account managers and coordinators: set goals, provide feedback, foster professional growth and ensure high‑performing teams Act as a change agent within the agency: identify process improvements, advocate for innovation and help enhance how we deliver value to clients Communicate updates, wins, and insights with clarity and confidence Manage difficult conversations with diplomacy and empathy while upholding team integrity and client trust Visit client offices, ensuring we’re walking the halls Embody PD’s core values: ‘Maintain Health, Cultivate Teamwork, Seek Wisdom’ in all interactions Qualifications 6+ years of experience in account management, client success, or strategic partnerships within creative, marketing, or agency environments Excellent strategic thinking: ability to understand a client’s business, industry, goals, and translate those into creative solutions Strong leadership and team‑management skills: comfortable guiding, coaching and mentoring others, while also getting into the tactical details when needed Outstanding communication and presentation skills, confident presenting to senior stakeholders (client side and internal), inspiring trust and credibility Excellent organizational skills: capable of managing multiple clients/projects simultaneously in a fast‑paced environment with shifting priorities Skilled in creating welcoming experiences with exceptional hosting abilities and polished etiquette Creative fluency: while you’re not the creative lead, you are conversant with creative processes, brand storytelling, digital channels, and providing support and guidance to creative work Analytical and data‑savvy: able to draw insights from performance metrics and make recommendations that drive impact Proficiency with Google Apps like Docs and Sheets Bachelor’s degree in Marketing, Communications, Business Administration, Advertising or related field (or equivalent experience) Boundless How big are your dreams?How high are your aims?How deep is your dedication? We appreciate your time with our detailed application form. We are committed to finding individuals who are deeply interested in joining our team. Due to the high volume of applications we receive, our comprehensive form helps us identify serious candidates who truly seek a place to grow and thrive. Thank you for your understanding and interest in becoming a part of our team. Curious about what to expect? Check out the following links. Candidate Journey Candidate FAQs #J-18808-Ljbffr