Customer Care Representative
3 weeks ago
Customer Care Representative Join to apply for the Customer Care Representative role at ZayZoon. Applications for this role will close on November 13th. About the Role ZayZoon is looking for a Customer Care Representative to be a central part of our product and service experience – a strategic strength in our business, critical to our mission. The Customer Care Representative answers customer questions, troubleshoots complex inquiries, and provides education on our products to ensure our customers are well cared for and well served. Internally, the Customer Care Representative acts as the “voice of the customer” and is routinely involved in surfacing patterns and escalating feedback used in new product ideation and experimentation. This role works directly with key members across multiple departments including finance, legal, and our product and development teams. Your Impact Provide support and guidance to ZayZoon customers via in‑app chat and email. Act as the initial point of contact, troubleshoot, and escalation of sensitive issues to the appropriate internal team. Work collaboratively with our growth and product teams to provide data, insights and surface questions that help inform our thinking about how to improve what we offer as well as developing new features, products, and support for our customers. Assist with process improvements within Customer Care. Participate in building and maintaining Customer Care documentation in the ZayZoon knowledge base. Assist in staying on top of current technology developments applicable to the team – share your ideas with us. Champion ZayZoon’s mission to provide responsible financial products. Success Criteria Is a computer savvy self‑starter, comfortable digging into new tools. Excels at providing clear, transparent and honest feedback of improvements to user interface and user experience. Has strong critical thinking skills to recognize patterns, identify issues, and the steps required to resolve them. Requirements 3‑5 years of customer service or support experience. Familiarity with Google Workspace, Slack, or similar tools. Exceptional verbal and written communication skills; you excel at providing clear instructions, and articulating feedback for improvements to the user interface and user experience. Benefits Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors – our jobs are fully remote, forever. Flexible Time Off: Whether it’s a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset – our “You‑do‑You” time‑off program caters to the diverse and evolving lifestyles of our team with a maximum of 6 weeks vacation. Instant Benefits: All full‑time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend. Plus: Inclusive parental leave top‑up, earned wage access, real‑time market data for salaries, a supportive culture for lifelong learners and more. Application Process Every application will be reviewed by our team – we’re committed to giving each application the attention it deserves because we know how important this step is for you. We want to make sure you’re always in the loop and will respond to every application. So go ahead and hit that apply button with confidence, knowing that we’re here for you every step of the way We can’t wait to hear from you. #J-18808-Ljbffr
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Customer Care Representative
4 weeks ago
Toronto, Canada ZayZoon Full timeCustomer Care Representative Join to apply for the Customer Care Representative role at ZayZoon. Applications for this role will close on November 13th. About the Role ZayZoon is looking for a Customer Care Representative to be a central part of our product and service experience – a strategic strength in our business, critical to our mission. The Customer...
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Customer Care Representative
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Toronto, Canada Baskits INC Full timeJob Title: Seasonal Customer Care Representative **Location**: Head Office (74 Railside Road, Toronto, M3A 1A3) Reports to: Customer Service Manager/Customer Care Coordinator Purpose: Baskits is looking for a Seasonal Customer Care Representative to join our Head Office team for the holiday season. In this role, you’ll be the main point of contact for...
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toronto, Canada Go Lime Inc. Full timeAbout Go Lime Inc.Go Lime is Ontario’s market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to make home comfort effortless, affordable, and environmentally friendly.With decades of experience and a customer-first approach, we’re...
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Toronto, Canada Go Lime Inc. Full timeGo Lime is Ontario’s market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to make home comfort effortless, affordable, and environmentally friendly. With decades of experience and a customer-first approach, we’re revolutionizing how...
