Customer Care Representative
5 days ago
Job Title:
Seasonal Customer Care Representative
**Location**:
Head Office (74 Railside Road, Toronto, M3A 1A3)
Reports to:
Customer Service Manager/Customer Care Coordinator
Purpose:
Baskits is looking for a Seasonal Customer Care Representative to join our Head Office team for the holiday season. In this role, you’ll be the main point of contact for our customers - receiving orders, handling inbound calls, and addressing inquiries or concerns. As part of our front-line, customer-facing team, you’ll serve as a brand ambassador, ensuring every interaction reflects the exceptional service and quality Baskits is known for.
Duties and Responsibilities:
You’ll work as a member of our Call Centre team to:
- Provide prompt and professional customer service over the phone and/or in person.
- Attract potential customers by answering product/service questions and suggesting specific products appropriate to the circumstance.
- Enter Sales Orders efficiently and accurately, while on the phone or in person with the customer.
- Resolve product or service issues by clarifying the situation, determining the cause of the problem, explaining the best solution, expediting correction and/or adjustments, escalating to the Customer Care Manager as required and following up to ensure resolution.
- Open and maintain customer records/accounts by recording and updating information in our ERP system.
- Work with and provide administrative support to other employees, as required.
- Receive and incorporate positive or constructive feedback to improve personal and business performance.
- Support the business as is otherwise required.
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