Hosting Coordinator, Bilingual

Found in: Whatjobs CA C2 - 2 weeks ago

Toronto, Canada Merrithew® Full time

Job Title: Hosting Coordinator, Bilingual (Spanish / Portuguese)

Date: April 2024


Position Overview:

Provide superior customer service and flawless execution in the co-ordination and administration of the education programs at designated Merrithew Host Training Centers. Responsibilities include handling the day-to-day facility services and activities associated with growing the revenue for Merrithew™ hosting and to co-ordinate the pre, during and post course execution of hosted courses.


Major Responsibilities:


Customer Service


· Provide superior customer service to new and current Host Training Centers by providing answers to their questions.

· Communicate with facility owners/operators to ensure our students’ needs are met.

· Proactively communicate with facility owners/operators on an ongoing basis to facilitate current and future training needs.

· Assist with providing support to hosting clients and students through liaison with the Marketing & Communications team, and the programming team

· Issue Hosting agreements, invoices, updating hosting trackers, book exams, updating Education Management Systems (EMS) and booking travels for instructor trainers, etc.

· Process course material packages orders or workshop notes, assignments and other documentation for Host Centres, Prepare IT briefs for Instructor Trainers before course starts

· Collect all post course documents; attendance lists, Instructor Declarations, and ensuring attendees are entered into the database (EMS) to generate completion letters.


Coordination and Implementation


· Plan and execute the post-sale details of hosting, with securing course dates and Instructor Trainer, Hosting Agreement and invoices, processing payments, posting courses on the website, Instructor Trainer travel arrangements and Instructor Trainer agreements, providing courses documents to Instructor Trainers pre-course, and ordering course materials when needed and ensuring they have been shipped within designated timeline.

· Manage host site status reports to ensure all needs are in place for a successful hosting and learning experience for all students.

· Act as a facility resource for current host site inquiries regarding courses, workshops and Continuing Education programs/events.

· Submit relevant details for the communication and promotion of courses, workshops and Continuing Education requirements.

· Other duties as assigned by supervisor and Department head


Skills and Qualifications :


· 2+ years coordination and customer service experience; preferably in a fitness related field

· Bi-lingual English and a second language, such as Spanish, or Portuguese, is a definite asset.

· Post-Secondary Education in Business / Office administration is an asset

· Critical- ability to multi-task and respond to shifting priorities

· Time-management, multi-task, prioritization and organizational skills

· Advanced computer skills in Microsoft Office, Filemaker Pro (order entry), CRM, Excel

· Acute attention to detail; strong listening and interpersonal skills

· Strong written and verbal communication skills

· Takes initiative to get things done in a timely fashion, with exceptional accuracy

· Comfortable working in a fast-paced, multi-cultural environment.

· Team player

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