Regional Sales Director

Join to apply for the Regional Sales Director role at Upstream Works Software . This role is fully remote. You will work out of your home office in Toronto or Western Canada. Upstream Works is located at 7777 Weston Road, Woodbridge, Ontario Canada. This range is provided by Upstream Works Software. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Compensation Base pay range: CA$100,000.00/yr - CA$130,000.00/yr. Base (100–130k) + Commission. About the Company Upstream Works focuses on empowering solutions that enhance customer and employee experiences, delivering complex digital transformation agendas for leading brands. We have over two decades of experience, operate without debt, and have a clear growth strategy through global sales and consulting partners. The opportunity of a lifetime awaits if you are passionate about enabling some of the world’s leading brands to succeed regarding the CX (Customer Experience) & AX (Agent Experience) outcomes they provide to their customers and staff. We are not a start‑up with unrealistic expectations We have been in business for over two decades and have a stable, debt‑free, privately‑held company with a precise plan for sustained organic growth. You will find an amazing culture with rocket ship ambitions – rockstars only need apply The source of our extraordinary growth is our motto - Faciamus Quae Dicimus; We Do What We Say – and we stand by it. We are eager for applications from the highest performing candidates who can stand by their promises and deliver a marvelous experience. Referrals increase your chances of interviewing at Upstream Works Software by 2×. Responsibilities Spearhead the establishment of our solutions with partners and customers. Proactively engage customers to support adoption and value realization, ensuring maximum sales opportunities. Grow customers' depth of understanding by providing educational sessions on new and existing features. Act as the Domain Expert for the reseller base. Lead the effort to spot and up‑sell opportunities through close and log these as leads in our CRM. Advocate the customers' and resellers' needs internally across departments. Create customer advocates to generate strong references, referrals, and case studies. Capture and maintain up‑to‑date communications, conversations, and correspondence with customers. Contribute, author, and edit customer‑facing proposals and content. Operate flexibly in a fast‑paced, ever‑changing environment. Multitask and adjust priorities on‑the‑fly. Leverage strong interpersonal, communication, and presentation skills with a broad range of clients. Show creativity, foresight, and innovation in building strategic solutions. Take initiative, manage self and team priorities, and handle short‑ and long‑term tasks concurrently. Maintain a professional demeanor while liaising with global 500 companies and other stakeholders. Facilitate consensus building and cross‑functional collaboration to advocate for customer needs. Qualifications 7‑10 years experience in software sales. Experience in the contact center industry is ideal. Proven track record of quota attainment and over‑achievement. Strong background in the contact center industry. Hunter mindset with a demonstrated ability to close sales. Strong relationship‑building skills with partners and customers. Seniority Level Mid‑Senior level Employment Type Full‑time Industry Software Development We are relentless in our pursuit of customer satisfaction, and we welcome applicants from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Given the evolving COVID‑19 situation, Upstream Works requires all employees to be fully vaccinated and boosted. Successful candidates may be asked to provide proof of vaccination status. All information is handled per privacy policy and applicable legislation, and accommodation will be provided to candidates entitled under human rights legislation. #J-18808-Ljbffr