Senior Customer Success Manager
5 days ago
We are looking for a Senior Customer Success Manager to lead long‑term partnerships with our clients and drive adoption of Oracle Cloud solutions. The role focuses on ensuring client success, identifying upsell opportunities, and collaborating closely with cross‑functional teams. Responsibilities Act as the primary point of contact for assigned customers, building relationships with executive and IT stakeholders. Drive adoption of Oracle Cloud solutions and identify renewal and expansion opportunities. Maintain high customer satisfaction through proactive risk management and project oversight. Partner with customer stakeholders to understand goals, assess capabilities, and recommend initiatives to accelerate business outcomes. Collaborate with Sales, Support, Product Development, and Global Customer Success Services to deliver desired outcomes. Advocate for the customer within Oracle and influence cross‑functional engagements. Demonstrate deep product knowledge and guide customers on strategy, governance, and change management best practices. Qualifications 7+ years of customer‑facing experience as a business practitioner and communicator. 4+ years of proven experience managing SaaS ERP customer success relationships. Bachelor’s degree in Business or related field (or equivalent experience). Strong presentation, executive communication, and consulting skills. Experience in Oracle Cloud (SaaS) functional or technical expertise is highly desired. Proven ability to work effectively in a matrix organization and influence cross‑functional teams. Location North America – Remote (flexible work from home; up to 25% travel across the region). Benefits Competitive salary, equity eligibility, and a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid parental leave, employee stock purchase plan and more. Equal Opportunity Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status. #J-18808-Ljbffr
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Senior Manager, Customer Success
3 weeks ago
, , Canada Twilio Full timeAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote‑first work and strong culture of connection and global inclusion means that no...
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Customer Success Manager
5 days ago
, , Canada Morson Edge (Technology) Full timeEnterprise Customer Success Manager (Canada, Remote) International Customer Success Team Our Global SaaS client is seeking an experienced, Canada-based Customer Success professional to support their growing international business. As an Enterprise Customer Success Manager, you’ll manage a portfolio of global enterprise accounts, guiding customers through...
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Senior Customer Success Manager
15 hours ago
Canada Procurify Full timeSenior Customer Success ManagerProcurify is the AI-enhanced procurement and AP automation platform for the mid-market. We make it easy for organizations to take control of spend and save money. We're looking for a talented and team-driven Senior Customer Success Manager to join us on our journey.ABOUT THE ROLEProcurify is looking for a strategic,...
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Senior Customer Success Manager, Knowledge
7 days ago
, , Canada Coveo Full timeSenior Customer Success Manager, Knowledge Join to apply for the Senior Customer Success Manager, Knowledge role at Coveo As a Senior Customer Success Manager, you will collaborate with our customers, ensuring that our solutions and capabilities align with customers’ strategic business outcomes. You will embark on a mission to enhance customer engagement,...
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Senior Customer Success Manager
5 days ago
, , Canada Oracle Full timeJoin to apply for the Senior Customer Success Manager role at Oracle . As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry leaders in almost every sector, and continue to thrive after 40+ years of change by operating with integrity. Develop long‑term partnerships with our...
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Customer Success Manager
4 weeks ago
, , Canada LARVOL Full timeJoin to apply for the Customer Success Manager role at LARVOL LARVOL provides competitive intelligence and predictive insights for global pharma companies. We’re looking for a proactive, relationship-driven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools. The Opportunity We're seeking a...
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Manager, Customer Success Manager
2 weeks ago
, , Canada BioRender Full timeJoin to apply for the Manager, Customer Success Manager role at BioRender Join to apply for the Manager, Customer Success Manager role at BioRender Get AI-powered advice on this job and more exclusive features. At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is...
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Senior Customer Success Manager, Commercial
3 weeks ago
, , Canada 1Password Full timeSenior Customer Success Manager, Commercial Join us to apply for the Senior Customer Success Manager, Commercial role at 1Password . 1Password is growing faster than ever. We’ve surpassed $400M in ARR, earned a spot on the Forbes Cloud 100 for four years in a row, and partnered with iconic brands like Oracle, Red Bull Racing, and the Utah Mammoth. At...
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, , Canada Twilio Full timeA communications technology company is looking for a Senior Manager to lead the Customer Success team. You'll be responsible for managing customer relationships, driving product adoption, and coaching Senior Customer Success Managers. This role requires strong experience in customer success, leadership, and a background in SaaS. The position is remote with...
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Senior Manager, Customer Success
4 weeks ago
, , Canada Updata Partners Full timeLead Through Change. Build for Scale. Grow People and Impact. At Acuity Insights, Customer Success isn’t just about renewals. It’s where partner trust is earned, growth is fueled, and the future of our platform comes to life. As we expand our platform and global reach, Customer Success plays an increasingly pivotal role in delivering trust, clarity, and...
