Server Analyst
1 month ago
Project Name:
Vulnerability Remediation
Scope:
- Reporting to the Team Lead, Server Operations, Technology, and Innovation, the Intermediate Server Analyst (Infrastructure) shall be responsible for day-to-day operations within the *** (GoA) Server Environment, focusing on Windows virtual server support activities.
- The role is to assist in the daily operational support of a virtual server environment, with a focus on a VMware virtualized hosting infrastructure.
- Excellent customer focus and client service skills, a proven ability to function in both individual and team environments, and exceptional technical troubleshooting and problem resolution skills are desired.
- The contracted resource must adhere to existing GoA policies, procedures, standards, guidelines, and practices.
Duties:
- Responsible for proactively maintaining and improving the server core infrastructure functionality and working within existing procedures and guidelines to meet client business requirements.
- Perform problem diagnosis, troubleshooting, and resolution.
- Perform hardware and OS installations, migrations and/or upgrades.
- Plan for software and hardware upgrades and/or migrations.
- Develop and maintain documentation.
- Maintain operating systems and associated infrastructure software.
- Develop system-related procedures.
- provide cross-training and knowledge transfer to other server team members on relevant aspects of hardware and software support.
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