HR Workday Help Desk Support Specialist

4 weeks ago

Toronto, Canada QA Consultants Full time

HR Workday Help Desk Support Specialist


Job Type: Contract, 4 months contract to start

Primary Location: Remote - Toronto, Ontario


We are currently looking for a HR Workday Help Desk Support Specialists (1st level support) to support our client partner in non-for-profit sector. The purpose of this position is to support The HR Service Centre. The associate will support the management of the inquiry management and workforce administration. This position supports the delivery of human resources programs, policies, and processes for employees.


Job Responsibilities


  • Supporting the management of inquiry management and workforce administration.
  • Provide first level support for all employee’s inquiries concerning HR policies and programs, leveraging Ministry Unit and Centre of Expertise specific knowledge and expertise. This may include support with processing transactions over the phone.
  • Provide support of incoming requests to the HR Service Centre via telephone, and Service now web forms, to ensue courteous, timely and effective resolution of the user’s issues.
  • Log and track inquiries with inquiry management tool.
  • Ensure closed-loop process to manage, escalate and resolve inquiries.
  • Provide and maintain procedures and processes for inquiries escalation.
  • Respond, escalate, and / or redirect complex inquiries to Tier 2 advisor (e.g., absence, time & attendance, benefits, compensation, HR processes, policies and procedures, etc.).
  • Foster strong and positive relationships with Ministry employees, manager and peers.
  • Identify common issues and appropriate solutions based on their own work and discussions with others then develop help sheets and FAQ lists for end users.
  • Continuous Improvement
  • Suggest methods to update, simplify, and enhance HR processes, procedures, and technologies.


Must Have


  • A minimum of two years of relevant experience Workday and ensures HCM data integrity.
  • Post-secondary certificate or diploma in social sciences, human resources, or related field of two academic years
  • Ability to always keep confidentiality.
  • Excellent customer service skills.
  • Ability to empathize with people and view the inquiry and issue from their perspective.


Nice to Have


  • Bilingual (Nice to have)


Not for you?

Check out our other opportunities at or follow us on LinkedIn. We thank all candidates in advance. Only selected candidates for interviews will be contacted.

About Us

QA Consultants is North America’s largest software quality engineering services firm. An award-winning onshore provider of software testing and quality assurance solutions, we are the trusted engineering services company for business, industry and government supported by leading practitioners and solutions. For almost 30 years, we have successfully delivered 12,000+ mission-critical projects in the private, public, and not-for-profit sectors. We reduce risk and improve time to market with quality engineering, keep applications secure through dedicated application security capabilities, and reduce cost of ownership while enabling applications to scale via performance engineering. We are proud of our vision to help clients achieve flawless technology outcomes. QA Consultants also operates a robust emerging technologies practice with a focus on quality engineering solutions for connected and autonomous vehicles, artificial intelligence (AI), Internet of Things (IoT) and blockchain.

For more information visit -

Our Purpose

Life continues to evolve and the technology we all rely on daily hinges on impeccable software. QAC understands that safe, effective technology is your right - it is our right. It is with this understanding that we deliver on our purpose. We support our clients to ensure technology enables flawless productivity and harmony for a Better, Brighter and Safer world for all of us.

  • What’s in it for you? Make a difference every day as you help our clients deliver innovation and technology in a better, brighter, and safer way
  • Be part of a smart and dedicated team, disrupting quality assurance methodologies and creating something unique
  • Be involved in challenging and interesting work
  • Work from anywhere

We are growing faster than we expected and that’s humbling and exciting So, for all those on board, we guarantee a rewarding journey – and we’re just getting started.

Diversity & Inclusion

QA Consultants is an equal opportunity employer, committed to meeting the needs of all individuals in accordance with the Accessibility of Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC) where we evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We are committed to the creation of an exceptional work environment wherein we maintain values of mutual respect, integrity, dignity, and inclusivity; and encourage the open exchange of ideas and opinions.

If you require a specific accommodation because of a disability or a medical need, please inform the recruiter. This ensures that the appropriate accommodations are in place at time of your interview and before you begin your employment.

QAC’s main office is located in Toronto, Ontario. We acknowledge that the land on which we work is situated upon traditional territories. We wish to acknowledge the Ancestral Traditional Territories of the Ojibway, the Anishinaabe and, the Mississaugas of the New Credit. We also recognize the enduring presence of Aboriginal peoples on this land.

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