Dispatch Coordinator

4 weeks ago

Vancouver, Canada OP Consulting Full time

About the Role We are looking a highly motivated Customer Service & Dispatch Representative to be the frontline voice of our clients company and the key link between the customers, technicians, and service team. This hybrid role blends customer service excellence with efficient dispatch coordination - ensuring every customer receives an outstanding first impression while technicians are scheduled effectively to support productivity, satisfaction, and company growth. This is a permanent full time onsite position working from the Vancouver Downtown office and available for immediate start. Key Responsibilities Customer Service Answer 150-200 incoming calls per week and manage online scheduling requests. Deliver an exceptional first impression with empathy, professionalism, and enthusiasm. Schedule service calls in the company CRM, confirm payment methods, and explain Upfront Pricing. Track advertising sources for marketing insights. Conduct follow-up calls, handle complaints, and build long-term customer trust. Dispatch Monitor technician schedules and assign jobs based on priority, location, availability, and skillset. Call customers 30-45 minutes before technician arrival and provide updates if delays occur. Ensure technicians submit timely status updates (arrival, diagnosis, completion). Manage daily call slots, balancing new calls, callbacks, and carryover jobs. Track parts and restocking requests, coordinating with warehouse or apprentices. Support after-hours and on-call operations for emergency service requests. Sales & Outbound Growth Promote and sell membership/maintenance plans during inbound and outbound calls. Conduct outbound follow-ups on unsold estimates, past customers, and inactive leads. Support marketing campaigns, including seasonal promotions and customer reactivation. Qualifications & Experience Friendly, empathetic communicator with strong phone presence. Highly organized and detail-oriented, with strong scheduling and coordination skills. Proactive problem-solver who handles objections and resolves issues effectively. Ability to stay calm and focused in a fast-paced environment. Strong team player who collaborates with technicians, supervisors, and managers. Commitment to continuous learning, including role-play exercises, exams, and coaching. Training & Growth Opportunities Structured Development Program: Ongoing training with testing and accountability. Script & Guideline Mastery: Learn and apply proven communication and scheduling methods. Performance Coaching: Regular reviews, role-play sessions, and mentorship for growth. How to Apply If this sounds like the right fit for you, we'd love to hear from you. Please submit your resume and a brief introduction outlining your experience.

  • Dispatch Coordinator

    2 minutes ago

    Vancouver, British Columbia, Canada OP Consulting Full time

    About the RoleWe are looking a highly motivatedCustomer Service & Dispatch Representativeto be the frontline voice of our clients company and the key link between the customers, technicians, and service team. This hybrid role blends customer service excellence with efficient dispatch coordination — ensuring every customer receives an outstanding first...

  • Dispatch Coordinator

    4 weeks ago

    Vancouver, Canada OP Consulting Full time

    About the RoleWe are looking a highly motivated Customer Service & Dispatch Representative to be the frontline voice of our clients company and the key link between the customers, technicians, and service team. This hybrid role blends customer service excellence with efficient dispatch coordination — ensuring every customer receives an outstanding first...

  • Fleet Dispatch Coordinator

    1 week ago

    Vancouver, Canada GRIFFIN TRANSPORTATION SERVICES INC. Full time

    **Are you passionate about delivering exceptional service and ensuring every detail is flawlessly executed?** **Griffin Transportation Services Inc., a premier provider of luxury transportation, is seeking a Fleet Dispatch Coordinator to join our elite team in Vancouver, BC. If you thrive in a fast-paced environment, enjoy coordinating high-end experiences,...

  • Dispatcher

    2 weeks ago

    Vancouver, Canada Element Event Solutions Full time

    **About Element Event Solutions** Element Event Solutions is Canada’s premier provider of event services, orchestrating over 30,000 memorable events annually in partnership with top venues, caterers, planners, corporate partners, and private hosts. Established in 1911 as Chair-man Mills, our company has grown with renowned brands including A&B Partytime,...

  • Dispatcher

    3 days ago

    Vancouver, Canada EnviroTech Mechanical Full time

    **Service Dispatcher** **$26 to $30 per hour** **Responsibilities** - Dispatch requests for service to the appropriate technician based on factors such as Service Level Agreements (SLA's), skill set, location, security clearance, availability, training, specialization, etc. - Utilize ERP software to coordinate and track technicians to ensure route...

  • Dispatcher

    6 days ago

    Vancouver, Canada Disposal King Full time

    The Roll-off Dispatcher position is integral to customer satisfaction. As a dispatcher you will be responsible for meeting and exceeding customer expectations through accurate, prompt, and efficient roll-off dispatching. Communication is key as you balance the workload and available resources. Effective phone and written skills are necessary as you...

  • Experienced Dispatcher

    3 days ago

    Vancouver, Canada Disposal King Full time

    The Roll-off Dispatcher position is integral to customer satisfaction. As a dispatcher you will be responsible for meeting and exceeding customer expectations through accurate, prompt, and efficient roll-off dispatching. Communication is key as you balance the workload and available resources. Effective phone and written skills are necessary as you...

  • Delivery Dispatch Lead

    3 days ago

    Vancouver, Canada Inspired Cannabis Co Full time

    **About Us** We have recently brought our same-day delivery service in-house and are expanding our internal capabilities. We’re looking for a highly organized and proactive **Delivery Dispatch Lead** to support and ultimately own the day-to-day execution of our delivery program. This is an ASAP hire. Reporting to the **Ecommerce Manager**, this role is...

  • Dispatcher/scheduler

    6 days ago

    Vancouver, Canada BC Hydro Full time

    **A workplace powered by you** At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented, inclusive, and diverse team. We offer a healthy work-life balance, competitive wages,...

  • Dispatcher/scheduler

    3 days ago

    Vancouver, Canada BC Hydro Full time

    **A workplace powered by you** At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented, inclusive, and diverse team. We offer a healthy work-life balance, competitive wages,...