Dispatch Coordinator
1 day ago
About the Role We are looking a highly motivated Customer Service & Dispatch Representative to be the frontline voice of our clients company and the key link between the customers, technicians, and service team. This hybrid role blends customer service excellence with efficient dispatch coordination - ensuring every customer receives an outstanding first impression while technicians are scheduled effectively to support productivity, satisfaction, and company growth. This is a permanent full time onsite position working from the Vancouver Downtown office and available for immediate start. Key Responsibilities Customer Service Answer 150-200 incoming calls per week and manage online scheduling requests. Deliver an exceptional first impression with empathy, professionalism, and enthusiasm. Schedule service calls in the company CRM, confirm payment methods, and explain Upfront Pricing. Track advertising sources for marketing insights. Conduct follow-up calls, handle complaints, and build long-term customer trust. Dispatch Monitor technician schedules and assign jobs based on priority, location, availability, and skillset. Call customers 30-45 minutes before technician arrival and provide updates if delays occur. Ensure technicians submit timely status updates (arrival, diagnosis, completion). Manage daily call slots, balancing new calls, callbacks, and carryover jobs. Track parts and restocking requests, coordinating with warehouse or apprentices. Support after-hours and on-call operations for emergency service requests. Sales & Outbound Growth Promote and sell membership/maintenance plans during inbound and outbound calls. Conduct outbound follow-ups on unsold estimates, past customers, and inactive leads. Support marketing campaigns, including seasonal promotions and customer reactivation. Qualifications & Experience Friendly, empathetic communicator with strong phone presence. Highly organized and detail-oriented, with strong scheduling and coordination skills. Proactive problem-solver who handles objections and resolves issues effectively. Ability to stay calm and focused in a fast-paced environment. Strong team player who collaborates with technicians, supervisors, and managers. Commitment to continuous learning, including role-play exercises, exams, and coaching. Training & Growth Opportunities Structured Development Program: Ongoing training with testing and accountability. Script & Guideline Mastery: Learn and apply proven communication and scheduling methods. Performance Coaching: Regular reviews, role-play sessions, and mentorship for growth. How to Apply If this sounds like the right fit for you, we'd love to hear from you. Please submit your resume and a brief introduction outlining your experience.
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Dispatch Coordinator
1 day ago
Vancouver, Canada OP Consulting Full timeAbout the Role We are looking a highly motivated Customer Service & Dispatch Representative to be the frontline voice of our clients company and the key link between the customers, technicians, and service team. This hybrid role blends customer service excellence with efficient dispatch coordination — ensuring every customer receives an outstanding first...
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Dispatch Coordinator
2 days ago
Vancouver, British Columbia, Canada OP Consulting Full timeAbout the RoleWe are looking a highly motivatedCustomer Service & Dispatch Representativeto be the frontline voice of our clients company and the key link between the customers, technicians, and service team. This hybrid role blends customer service excellence with efficient dispatch coordination — ensuring every customer receives an outstanding first...
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Dispatch Coordinator
1 day ago
Vancouver, Canada OP Consulting Full timeAbout the RoleWe are looking a highly motivated Customer Service & Dispatch Representative to be the frontline voice of our clients company and the key link between the customers, technicians, and service team. This hybrid role blends customer service excellence with efficient dispatch coordination — ensuring every customer receives an outstanding first...
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Dispatch Coordinator
15 hours ago
vancouver, Canada OP Consulting Full timeAbout the RoleWe are looking a highly motivated Customer Service & Dispatch Representative to be the frontline voice of our clients company and the key link between the customers, technicians, and service team. This hybrid role blends customer service excellence with efficient dispatch coordination — ensuring every customer receives an outstanding first...
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Dispatch Coordinator
1 week ago
North Vancouver, BC, Canada Vancouver Coastal Health Full timeDescription JOB SUMMARY:Under general supervision, provides work direction to designated staff through the coordination of patients/specimens/material transfers and deliveries in all areas of the hospital by receiving requests via a multi-line telephone, operating a computerized dispatch system, generating computer reports, assigning pagers, dispatching...
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Dispatch Coordinator
1 week ago
North Vancouver, BC, Canada Vancouver Coastal Health Full timeDescription JOB SUMMARY:Under general supervision, provides work direction to designated staff through the coordination of patients/specimens/material transfers and deliveries in all areas of the hospital by receiving requests via a multi-line telephone, operating a computerized dispatch system, generating computer reports, assigning pagers, dispatching...
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Vessel Dispatch Coordinator Ii
6 days ago
North Vancouver, Canada Seaspan ULC Full timeThe Vessel Dispatch Coordinator II allocates and dispatches local tug operations and charter boats as required to handle daily customer orders. The role ensures that all tugs are utilized in the most cost-effective manner based on fleet and crew capabilities, crew change schedules, timing, location, availability of tugs and customer requirements. A...
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Vessel Dispatch Coordinator Ii
2 days ago
North Vancouver, Canada Seaspan ULC Full timeThe Vessel Dispatch Coordinator II allocates and dispatches local tug operations and charter boats as required to handle daily customer orders. The role ensures that all tugs are utilized in the most cost-effective manner based on fleet and crew capabilities, crew change schedules, timing, location, availability of tugs and customer requirements. A...
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Dispatcher
1 week ago
Vancouver, Canada BM Group | Yard At A Time Concrete (YAAT) & Vancouver Ready Mix (VRM) Full timeDispatcher Full Time Posted 3 months ago BM Group | Yard At A Time Concrete (YAAT) & Vancouver Ready Mix (VRM) Quality. Integrity. Legacy. Yard At A Time Concrete (YAAT) & Vancouver Ready Mix (VRM) are proudly B.C.-owned and operated companies known for delivering top-notch ready-mix concrete across Vancouver and beyond. Whether it’s a big commercial...
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Dispatcher
2 days ago
Vancouver, Canada Redgum Real Estate Holdings Ltd Full time**Job Overview** We are seeking a dedicated and detail-oriented Dispatcher to join our dynamic team. The Dispatcher will play a crucial role in coordinating the movement of goods and ensuring efficient communication between various stakeholders. This position requires strong organizational skills, the ability to analyze data, and effective communication to...
