Dispatcher

**About Element Event Solutions**

Element Event Solutions is Canada’s premier provider of event services, orchestrating over 30,000 memorable events annually in partnership with top venues, caterers, planners, corporate partners, and private hosts. Established in 1911 as Chair-man Mills, our company has grown with renowned brands including A&B Partytime, Loungeworks, Event Rental Group, Contemporary Furniture Rentals, Regal Tent Productions, Advanced Tent Rental, MacFarlands, and Higgins Event Rentals.

We continue to build on the family values upon which we were founded. Today, we remain a Canadian company with a longstanding commitment to investing locally to grow our economy, support local workers and bettering our communities.

**Position Summary**

The Dispatcher plays a vital role in the success of our logistics operations, ensuring the accurate, timely, and safe delivery and return of rental equipment. This is a hybrid role that combines both dispatch coordination and hands-on driving responsibilities. Depending on the season and operational needs, the role may involve approximately 50% time on the road and 50% in the office dispatching. As a key liaison between warehouse, drivers, and customer service, this role supports seamless event execution and helps uphold our standards for complete orders, timely performance, and quality service.

**Key Responsibilities**
- Plan, assign, and dispatch delivery and pick-up routes based on volume, location, and truck capacity
- Maintain real-time communication with Drivers and Helpers; monitor route progress and adjust as needed
- Update dispatch software (Point of Rental) daily with route assignments, notes, and status updates
- Collaborate with Warehouse, Customer Service, and Fleet teams to resolve delivery/pick-up issues
- Conduct daily truck checks to ensure readiness, cleanliness, and safety
- Take the wheel and drive our fleet of trucks, ranging from 3-ton to 5-ton trucks, with skill and precision
- Present a client-focused approach, engaging in effective discussions, and adeptly troubleshooting on-site issues to ensure utmost client satisfaction
- Safely handle the loading and unloading of furniture from our trucks, demonstrating attention to detail and care for our valuable inventory
- Utilize floor plans and client instructions to skillfully install furniture at the event venue, ensuring everything is precisely arranged
- Record and manage driver performance metrics; support in issuing scorecards and coaching sessions
- Communicate clearly with internal teams and clients regarding timelines, changes, and concerns
- Maintain compliance with Department of Transportation and provincial transportation safety regulations
- Keep logs, reports, and dispatch data organized and up to date
- Other duties as assigned

**Requirements & Qualifications**
- ** Industry Experience**: Prior experience in event rentals, logistics, film, hospitality, or related sectors is an asset.
- **Dispatching Knowledge**: Experience dispatching vehicles and crews in a fast-paced environment, ideally with routing software or fleet management tools.
- **Technology Skills**: Proficient with Microsoft Office and Microsoft Teams, with familiarity in logistics or rental systems (Point of Rental preferred).
- **Driving Credentials**: Possession of a valid Class 5 driver’s license with a clean driver’s abstract within the last 30 days is preferred.
- **Local Knowledge**: Familiarity with local road networks, venues, and traffic patterns is considered an advantage.
- **Certifications**: WHMIS and Worker Health & Safety Awareness certifications (or willingness to complete upon hire).
- **Communication**: Strong verbal and written communication skills, with the ability to coordinate and communicate effectively across teams.
- **Flexibility**: Willingness to work variable shifts including evenings, weekends, and holidays based on event demands.
- **Problem-Solving**: Ability to adapt quickly to changing circumstances and resolve issues under pressure.
- **Team Player**: Collaborative approach to working with internal teams and external clients or vendors.

**Working Conditions**:

- May occasionally be required to work outside or in warehouse bays exposed to the elements.
- Moderate to high noise environment typical of a logistics and warehouse operation.
- Physical work involving frequent lifting, bending, and standing.
- May be required to drive in varying weather conditions, including rain, snow, and extreme temperatures, while ensuring safe and timely deliveries.

**Perks & Benefits**
- Extended health and dental benefits
- Employee Recognition Program
- Social Events
- Free on-site parking