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Account Manager

1 month ago

Greater Toronto Area, Canada Accrue Full time

Position Overview: An Amazon Account Manager is responsible for managing and growing business relationships with sellers and vendors on the Amazon platform. This role involves understanding and executing Amazon's strategies, identifying growth opportunities, and ensuring the overall success of the assigned accounts. The Account Manager serves as a primary point of contact for the account, handling various operational and strategic tasks to drive sales, customer satisfaction, and account performance.


Key Responsibilities:

Account Management:

  • Build and maintain strong relationships with sellers or vendors, acting as their primary contact for all Amazon-related matters.
  • Understand the business goals and objectives of the account, providing strategic guidance and solutions to maximize sales and profitability.
  • Collaborate with internal teams, such as advertising, and operations, to execute account-specific strategies and initiatives.


Sales and Performance Optimization:

  • Analyze account performance metrics, sales data, and market trends to identify growth opportunities and develop action plans to improve sales and profitability.
  • Monitor and manage product listings, pricing, inventory levels, and promotions to ensure optimal visibility and performance on the Amazon platform.
  • Work closely with sellers or vendors to optimize product content, enhance product listings, and improve overall customer experience.


Operational Excellence:

  • Oversee order management processes, including inventory forecasting, replenishment, and fulfillment, to maintain high levels of customer satisfaction.
  • Resolve any operational issues or concerns raised by sellers or vendors, ensuring prompt and effective resolution.
  • Stay up-to-date with Amazon's policies, guidelines, and best practices, and educate sellers or vendors on compliance requirements.


Performance Reporting and Analysis:

  • Generate and present regular reports to track account performance, sales trends, and key performance indicators (KPIs).
  • Conduct in-depth analysis of data and metrics to identify insights, trends, and areas for improvement, and make data-driven recommendations to optimize account performance.


Relationship Building and Communication:

  • Conduct regular account reviews and business meetings with sellers or vendors to discuss performance, goals, and strategies.
  • Act as an advocate for sellers or vendors within the organization, communicating their needs and feedback to relevant internal stakeholders.
  • Provide ongoing communication and support to ensure sellers or vendors are informed about Amazon's updates, programs, and initiatives.


Qualifications:

  • Bachelor's degree in business, marketing, or a related field (or equivalent experience).
  • Proven experience in account management, preferably in e-commerce or retail industry.
  • Strong understanding of the Amazon platform, marketplace dynamics, and e-commerce best practices.
  • Familiarity with Amazon Seller Central or Vendor Central is required
  • Knowledge of advertising and marketing strategies on Amazon
  • Excellent analytical and problem-solving skills, with the ability to derive insights from data and make data-driven decisions.
  • Outstanding communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
  • Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced, dynamic environment.
  • Proficiency in using Microsoft Excel or other data analysis tools.


  • Note: The specific job responsibilities and qualifications may vary depending on the organization and the level of the position within the company.