Customer Success Manager- Remote
2 weeks ago
Overview Employer Industry: Integration Platform as a Service (iPaaS) Technology Why consider this job opportunity: Opportunity for career development and mentorship within a growing leader in the iPaaS tech space Flexible, remote-friendly work environment with a company that values personality and heart Engage with a mission-driven organization transforming the industry Chance to drive customer loyalty and impact business outcomes positively Work with a high-volume of customers, enhancing your stakeholder management skills What to Expect (Job Responsibilities): Build and maintain long-lasting customer relationships to retain and expand accounts Manage a high-volume, fast-paced book of business with an organized approach Guide customers through the entire Jitterbit Customer Journey, ensuring full product adoption Identify expansion opportunities and develop tailored account plans to achieve measurable outcomes Collaborate with internal teams to optimize customer processes and improve offerings What is Required (Qualifications): Minimum of 3 years of experience in Customer Success management within the SaaS industry Proven experience managing customers across Mid-Market and SMB segments Strong organizational skills to handle multiple projects simultaneously Track record of high achievement in Customer Success roles, including positive expansion and retention metrics Effective communication skills with a passion for driving positive changes and delivering excellent service How to Stand Out (Preferred Qualifications): Prior experience in the rebate or supply chain industry Familiarity with the employer's offerings and customer base Advanced training or certifications in Customer Success or related fields We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. #J-18808-Ljbffr
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