Manager, Customer Success
5 days ago
Manager, Customer Success - REMOTEThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success. In this role, you will be pivotal in creating and delivering transformative customer experiences that will leave a lasting impact. Working remotely, you will collaborate with various teams to enhance engagement and retention, while also leading initiatives to empower our customers in their journey. Your expertise will help scale the outreach efforts and maximize the value provided to our customers, ensuring they thrive in utilizing our innovative platform.AccountabilitiesDevelop and implement end-to-end digital and one-to-many programs for customers, leading the execution teams.Create a cohesive strategy with tangible goals, performance tracking, and metrics to drive adoption, retention, and expansion for customers.Provide thought leadership as we evolve the Customer Success vision.Collaborate with leaders across Support, Product, and Marketing to align on customer needs and prioritize opportunities.Champion a test-and-learn culture to improve self-service and digital education programs.Build and maintain meaningful connections with key customer stakeholders to identify improvement opportunities.Coach and develop the team by providing feedback and fostering an inclusive team culture.Requirements5+ years of relevant experience in customer success within a high growth SaaS environment, with 3+ years in a leadership role.Proven ability to create digital and one-to-many success motions focusing on execution and SaaS metrics.Strong communication and collaboration skills with a focus on clarity and action.Experience with modern tech stacks including BI analytics tools, Jira, Zendesk, etc.Analytical and adaptable mindset with a solution-oriented approach.Comfortable in a fast-moving, growth-stage environment.BenefitsComprehensive health, dental, and vision coverage from day one.Remote-first culture with the option for in-person collaboration.Unlimited vacation policy built on trust and support.RRSP matching program with employer contributions.$750 annual Health & Wellness Allowance.$1,000 annual Learning & Development Allowance.$500 annual Home Office Allowance.Personalized support for family-building and fertility journeys.Digital mental health support from licensed professionals.Company-wide holiday closure in December.Regular virtual team events to foster connection.Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the bestData Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.PI8374c0480326-30511-39389922
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Manager of Customer Success
2 weeks ago
Canada Creek Medium Full timeThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager of Customer Success. In this role, you will lead a team focused on enhancing customer experiences and driving successful outcomes. You'll play a pivotal part in transforming customer engagement from reactive to proactive, ensuring that clients receive...
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Manager of Customer Success
2 weeks ago
Canada Creek Medium Full timeThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager of Customer Success. In this role, you will lead a team focused on enhancing customer experiences and driving successful outcomes. You'll play a pivotal part in transforming customer engagement from reactive to proactive, ensuring that clients receive...
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Customer Success and Implementation Manager
5 days ago
Canada Creek TrustArc Full timeCustomer Success and Implementation ManagerThe OpportunityAs a Customer Success Manager, you will lead enterprise-scale SaaS deployments across TrustArcs privacy, risk, and AI-enabled solutions. Youll combine technical fluency, consultative project leadership, and a customer-obsessed mindset to drive measurable outcomes from onboarding through value...
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Customer Success and Implementation Manager
3 days ago
Canada Creek Medium Full timeThe Opportunity As a Customer Success Manager, you will lead enterprise‑scale SaaS deployments across TrustArc’s privacy, risk, and AI‑enabled solutions. You’ll combine technical fluency, consultative project leadership, and a customer‑obsessed mindset to drive measurable outcomes from onboarding through value realization. This role requires a...
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Customer Success and Implementation Manager
4 days ago
Canada Creek Medium Full timeThe Opportunity As a Customer Success Manager, you will lead enterprise‑scale SaaS deployments across TrustArc’s privacy, risk, and AI‑enabled solutions. You’ll combine technical fluency, consultative project leadership, and a customer‑obsessed mindset to drive measurable outcomes from onboarding through value realization. This role requires a...
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Customer Success and Implementation Manager
4 days ago
Canada Creek Medium Full timeThe Opportunity As a Customer Success Manager, you will lead enterprise‑scale SaaS deployments across TrustArc’s privacy, risk, and AI‑enabled solutions. You’ll combine technical fluency, consultative project leadership, and a customer‑obsessed mindset to drive measurable outcomes from onboarding through value realization. This role requires a...
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Manager, Customer Success
4 days ago
Canada Creek Medium Full timeThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success. In this role, you will be pivotal in creating and delivering transformative customer experiences that will leave a lasting impact. Working remotely, you will collaborate with various teams to enhance engagement and retention, while...
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Manager, Customer Success
4 days ago
Canada Creek Medium Full timeThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success. In this role, you will be pivotal in creating and delivering transformative customer experiences that will leave a lasting impact. Working remotely, you will collaborate with various teams to enhance engagement and retention, while...
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Customer Success Advisor
2 weeks ago
Canada Creek Medium Full timeThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Advisor in Canada. In this role, you will own and shape the end-to-end customer journey, ensuring clients achieve meaningful value from a sophisticated cybersecurity platform. You will work closely with senior customer stakeholders, including...
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Customer Success Advisor
1 week ago
Canada Creek Medium Full timeThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Advisor in Canada. In this role, you will own and shape the end-to-end customer journey, ensuring clients achieve meaningful value from a sophisticated cybersecurity platform. You will work closely with senior customer stakeholders, including...
