Customer Service Representative

4 weeks ago


Montréal, Canada Evlv Full time

Title: Customer Service Coordinator Location: Montreal Employment Type: Full-time (Hybrid - 1 day WFH ) Department: Customer Service / Sales Operations Salary: $60,000 - $75,000 (based on experience) We're looking for an experienced Customer Service Coordinator to deliver top-tier support to key wholesale clients while ensuring accurate order management and seamless internal coordination. This role is ideal for someone who thrives in a fast-paced environment and enjoys owning the customer experience from start to finish. Key Responsibilities Manage day-to-day customer service operations for key accounts, with a strong focus on Costco Accurately enter, process, and track customer orders from intake to fulfillment Maintain and update customer and order data across internal systems Respond promptly and professionally to customer inquiries and resolve issues efficiently Collaborate closely with logistics, sales, and warehouse teams to ensure on-time delivery Prepare reports and support sales forecasting and inventory management Contribute to continuous improvement initiatives to streamline customer service processes Qualifications Proven experience in customer service, order entry, or account coordination within a wholesale or apparel environment Hands-on experience working with Costco Strong data entry skills with excellent attention to detail Excellent communication skills in English and French (written and spoken) Ability to multitask, prioritize, and perform well in a fast-paced setting Proficiency in Microsoft Office ; experience with CRM and/or ERP systems is an asset



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