Customer Success Manager, MM

Overview Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team spans more than 100 countries, speaks 74 languages, and fosters a connected and dynamic culture that drives continuous learning and innovation for our customers. Deel is the fastest-growing SaaS company in history, transforming how global talent connects with world-class companies and building infrastructure for the future of work. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and recognition on Y Combinator’s top companies list — with a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple and Google. Who Are You? You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. You will also advocate for clients within Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You are a passionate business builder who thrives on tackling complex, challenging problems and delivering impact. You are a collaborative generalist who analyzes data, manages cross-functional projects with multiple stakeholders, and values working with great people. If that describes you, join our team Duties Accounts: The Customer Success Manager will be responsible for a high volume of SMB accounts. Risk: Identify and flag risks that will lead to customer churn. Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation. Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders. Provide a high-quality day-to-day experience to our customers. Coordinate with internal stakeholders to ensure timely response and completion of customer requests. Drive adoption of platform features that improve customer experience and retention. Requirements 2+ years of experience Past history of elite performance Prefer previous CS experience, but open to advisory roles such as consulting; must have experience advising customers A strong desire to be in the technology space Relationship builder who remains calm under pressure and celebrates partners’ successes Quantitatively inclined and data savvy; able to draw insights from complex data and translate into actionable recommendations Reliable self-starter with a growth mindset; comfortable in fast-paced environments with high responsibility Proven track record of achievement in top-tier roles Strong analytical foundation with ability to manipulate and synthesize data Curious by nature and motivated to make an impact Total Rewards Our workforce deserves fair and competitive pay with scalable benefits, rewards, and perks that reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Stock grant opportunities dependent on role, employment status and location Additional perks and benefits based on employment status and country The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and encourages applications from suitably qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other legally protected characteristics. We may communicate with job applicants using Deel-specific emails, including @deel.com and other acquired company emails. You can view the most up-to-date job listings on our careers page. Deel is committed to cultivating a diverse and inclusive workplace. Deel will provide accommodations on request throughout the recruitment process. If you require accommodations, please inform our Talent Acquisition Team via this link, and a team member will contact you to ensure equal participation. If you have difficulty accessing the form, please email We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. For positions in New York City, Covey usage complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: #J-18808-Ljbffr