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System Operations Center Analyst

3 months ago

Scarborough, Canada Tata Consultancy Services Full time

About TCS


TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.


Skills and Responsibilities:


• Monitor the batch streams and ensure that jobs are completed as per the SLAs defined.

• Monitor performance of critical batch flow periodically especially after Major release

• Identify and log incidents (delayed jobs, aborted jobs) impacting batch stream.

• Restart the job as per restart instructions available in SOP.

• Get the incidents resolved on a timely manner to complete the batch stream within the SLA.

• Coordinate with L2 / L3 support team, upstream / downstream teams to resolve the incident.

• Setup alert mechanism for job failures and long running jobs to reduce the manual monitoring effort.

• Introduce logical breakpoints for long running jobs enabling quicker recovery.

• Handle any special request for schedule changes during any change implementation or on any customer request.

• Establish a batch calendar including all business events and associated batch changes for proper planning.

• Automate the Job schedules for recurring events.

• Refer to the SOP for any manual scheduling of jobs.

• Update SOPs to reflect any changes in the schedule or in processing.


Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource


Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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