Business Systems Analyst, Front Office

3 days ago

Scarborough, Canada Atlantic Packaging Products Ltd Full time

**OVERVIEW**:
From corrugated packaging, paper bags, retail displays, pre-print, supply and inventory management, paper mills and recycling, Atlantic is strategically positioned to provide customers with a total packaging solution.

**THE OPPORTUNITY**:
The Business Systems Analyst, Front Office is an integral team member of Atlantic’s Enterprise Applications group responsible for leveraging technology to revolutionize our core capabilities to maximize business outcomes. This role will join a growing team that will contribute to the digital delivery portfolio within Atlantic. Our technology projects underpin Atlantic’s digital strategy, which is focused on systems, data, and automation.

The Business Systems Analyst, Front Office is technically savvy with a thorough understanding of Sales processes and experience in ERP such as Infor, Infor Cloud Suite Financials, Salesforce, Encore and Esko WebCenter. This role will focus on global systems deployment working directly with key sales business leads to collect business requirements, prepare functional specifications, prototype defined functionality and assist in the overall change associated with a global deployment.

Reporting to the Manager, Front Office Systems and in partnership with the Business Process Owners, Business Analysts from other functions, and IT Management to ensure the project progresses along agreed timelines and meets the key business requirements and success criteria.

**Location: Scarborough, Ontario (currently hybrid)**

**RESPONSIBILITIES**:

- Design, configure and deploy the global ERP solution.
- Documenting business processes, business scenarios, detailed business requirements, prototyping solution, writing and coordination of test script execution, monitoring, and system changes.
- Serves as a liaison between the business community and the IT organization to provide technical solutions to meet business needs.
- Gathers requirements from business units and translates those to programmers and developers.
- Develop and update training materials for end/key users including appropriate system process documentation, procedures and/or work instructions.
- Adhere to project schedules, action logs, and dashboard reporting maintaining a list of ongoing and future activities.
- Lead change management and transition of projects to business-as-usual activities.

**ROLE REQUIREMENTS**:

- University Degree in Business, Information Technology, or related major.
- 5+ years relevant experience as a Business Analyst, on large and complex technology projects with a focus on Sales and Customer service in the Manufacturing industry.
- 5+ years of technical expertise and experience with Enterprise Resource Planning (ERP) software-preferably Infor and EnCore.
- Experience in business analysis, including elicitation and management of business requirements.
- Excellent interpersonal skills and demonstrated ability to build collaborative relationships to obtain consensus and engagement among multiple partners.
- Exposure to Sales Quoting, Order Fulfilment, Customer Master Data Management and
- Proficient in Microsoft Word, Excel, PowerPoint, and Visio.
- Strong planning, prioritization, and time management skills.
- Self-motivated with a focus on driving results and strong sense of accountability.

**COMPETENCIES**:
**Customer Focus** - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

**Decision Quality** - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

**Drive for Results** - Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

**Leadership** - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide

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