Analyst, Service Desk
2 weeks ago
Analyst, Service Desk (Contract) Join OMERS. This 14‑month contract position serves as a maternity leave replacement on the IT Service Desk team. As an IT Service Desk Analyst you will support end‑user computing technologies, diagnose and resolve incidents, and maintain Service Level Agreements using ITSM tools. Operational Management Field incoming requests to the Service Desk via telephone, e‑mail, web, and in‑person. Document all pertinent end‑user identification information for asset management and support purposes. Escalate incidents to the appropriately experienced analyst. Record, track, and document the service‑desk request problem‑solving process. Access knowledge bases and FAQ resources on the Internet/Intranet and ITSM system to aid in problem resolution. Be available to work rotating schedules, including evenings, weekends, and holidays. Participate in the on‑call rotation. Participate in operational activities such as Knowledge Management, Operational Readiness, Quality Assurance, reporting, and Strategy Development. Coordinate enterprise change management as required. Participate in test plans where applicable. Contribute to the building of Knowledge Base articles. Participate in other assigned duties. Requirements Post‑secondary degree or diploma (completed or in progress). Adaptability to evolving organizations. Collaborative knowledge sharing. Drive to achieve results through creativity. Positive customer‑service attitude. Willingness to work outside usual business hours. 1–2 years of work experience in a Service Desk or Customer Service role (preferred). 1–2 years of experience supporting Microsoft Windows and macOS desktops/laptops (asset). Additional Duties Review Service Desk processes for improvements and report findings to management. Create Knowledge Base articles and training materials for new or enhanced procedures. Focus on continuous improvement through automation and efficiency. Delegate tasks, ensuring team awareness and deliverables. Handle escalations as needed. Review draft communications and share with management for approval. The expected salary range is $62,000–$92,000 per year, prorated based on the contract term. Additional benefits include annual Incentive Awards, group benefits, and retirement plans as detailed in the offer letter. OMERS is an equal‑opportunity employer committed to diversity and inclusion. We provide a barrier‑free recruitment and selection process and use artificial intelligence tools to assist in recruitment. #J-18808-Ljbffr
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Service Desk Analyst
3 weeks ago
Toronto, Canada J&M Group Full timeJoin to apply for the Service Desk Analyst role at J&M Group.Essential Skills:Provide Level 1 support for all in scope services.Fluent in French and English.Act as a single point of contact (SPOC) for all user requests, resolving issues on first call or routing to the appropriate support group.Perform active case management, ensuring end-to-end delivery of...
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Service Desk Analyst
2 weeks ago
Toronto, Canada J&M Group Full timeJoin to apply for the Service Desk Analyst role at J&M Group . Essential Skills: Provide Level 1 support for all in scope services. Fluent in French and English. Act as a single point of contact (SPOC) for all user requests, resolving issues on first call or routing to the appropriate support group. Perform active case management, ensuring end-to-end...
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Service Desk Analyst
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Toronto, Canada RLDatix Full timeService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting...
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Service Desk Analyst
3 weeks ago
Toronto, Canada Aecon Concessions Full timeLocation: Toronto, ON Canada; Edmonton, AB Canada; Calgary, AB Canada; Vancouver, British Columbia Canada Operating Sector: Information Services Position Title: Service Desk Analyst At Aecon, you can count on: - Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all. - Integrity. We lead by example, with humility...
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Service Desk Analyst
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Toronto, Canada Connect Hearing Full timeToronto, CanadaService Desk Analyst - We at Connect Hearing are looking for a - **Service Desk Analyst** to come to join our team in a - **Remote **opportunity to support our national network of clinics.**Who we are**: - Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the...
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Service Desk Analyst
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Toronto, Canada RLDatix Full timeService Desk Analyst – Corporate IT – Toronto, Canada – Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while...
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Service Desk Analyst
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Toronto, Canada RLDatix North America Full timeService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions improve health and care. Our applications ensure patients receive the best and safest care while supporting the providers...
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Analyst, Service Desk
2 weeks ago
Toronto, Ontario, Canada OMERS Full time $62,000 - $92,000Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best. We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with...
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IT Service Desk Analyst
3 weeks ago
Toronto, Canada SS&C Full timeIT Service Desk Analyst - PA2025Q3JB132 page is loaded## IT Service Desk Analyst - PA2025Q3JB132locations: Ontario, Torontotime type: Full timeposted on: Posted Todayjob requisition id: R37125As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in...
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Process Analyst
2 weeks ago
Toronto, Canada Family Service Toronto Full time**Grow with us!** Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity. We achieve this through our understanding of...
