Service Desk Analyst
2 days ago
Join to apply for the Service Desk Analyst role at J&M Group . Essential Skills: Provide Level 1 support for all in scope services. Fluent in French and English. Act as a single point of contact (SPOC) for all user requests, resolving issues on first call or routing to the appropriate support group. Perform active case management, ensuring end-to-end delivery of requests and resolution by downstream support groups. Monitor Incident or Problem status to facilitate closure within service level standards or escalate as needed. Develop and maintain call prioritization guidelines and escalation procedures. Record system status, including known Major Incidents and recovery times. Manage ServiceNow Queue for Incident, Service Request, Problem, & Change. Desirable Skills: Knowledge of Service Desk environment. Knowledge of ITSM Tool ServiceNow. Knowledge of ITIL Processes. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at J&M Group by 2x. Get notified about new Service Desk Analyst jobs in Toronto, Ontario, Canada . Location: Mississauga, Ontario, Canada — 13 hours ago. Salary: CA$83,000.00 - CA$100,000.00 — 2 weeks ago. Related jobs: Manager, IT Service Desk - North America (Richmond Hill, Ontario, Canada) Technical Lead (SRE & Production Support) Equipment Technical Support Specialist (Steeles & Warden) Bilingual French/English Help Desk Analyst #J-18808-Ljbffr
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Service Desk Analyst
2 weeks ago
Toronto, Canada J&M Group Full timeJoin to apply for the Service Desk Analyst role at J&M Group.Essential Skills:Provide Level 1 support for all in scope services.Fluent in French and English.Act as a single point of contact (SPOC) for all user requests, resolving issues on first call or routing to the appropriate support group.Perform active case management, ensuring end-to-end delivery of...
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IT Service Desk Analyst
1 day ago
Toronto, Canada The Hillman Group Full timeWho We Are & What We Do The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more! Have you ever done any home improvement projects? If so, you likely know our products. The Hillman Group Canada employs over 700 employees in 2...
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Service Desk Analyst
3 weeks ago
Toronto, Canada RLDatix Full timeJoin to apply for the Service Desk Analyst role at RLDatixService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that...
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Service Desk Analyst
4 weeks ago
Toronto, Canada RLDatix Full timeJoin to apply for the Service Desk Analyst role at RLDatixService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that...
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Service Desk Analyst
3 weeks ago
Toronto, Canada RLDatix Full timeJoin to apply for the Service Desk Analyst role at RLDatix Service Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that...
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Service Desk Analyst
1 day ago
Toronto, Canada Allied Full timeAllied is looking for a **Service Desk Analyst** to join our Technology team in Toronto. At Allied, everything starts with purpose. In the role of Service Desk Analyst, you ensure our team members have access to the information technology they need. In turn, you elevate every Allied team member to connect and complete their tasks with efficiency. **Who are...
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Service Desk Analyst
4 weeks ago
Toronto, Canada RLDatix Full timeService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting...
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Service Desk Analyst
3 weeks ago
Toronto, Canada RLDatix Full timeService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting...
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Service Desk Analyst
3 weeks ago
Toronto, Canada RLDatix Full timeService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting...
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Service Desk Analyst
2 weeks ago
Toronto, Canada Aecon Concessions Full timeLocation: Toronto, ON Canada; Edmonton, AB Canada; Calgary, AB Canada; Vancouver, British Columbia Canada Operating Sector: Information Services Position Title: Service Desk Analyst At Aecon, you can count on: Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all. Integrity. We lead by example, with humility and...