Service Desk Analyst
2 weeks ago
Join to apply for the Service Desk Analyst role at J&M Group.Essential Skills:Provide Level 1 support for all in scope services.Fluent in French and English.Act as a single point of contact (SPOC) for all user requests, resolving issues on first call or routing to the appropriate support group.Perform active case management, ensuring end-to-end delivery of requests and resolution by downstream support groups.Monitor Incident or Problem status to facilitate closure within service level standards or escalate as needed.Develop and maintain call prioritization guidelines and escalation procedures.Record system status, including known Major Incidents and recovery times.Manage ServiceNow Queue for Incident, Service Request, Problem, & Change.Desirable Skills:Knowledge of Service Desk environment.Knowledge of ITSM Tool ServiceNow.Knowledge of ITIL Processes.Seniority levelMid-Senior levelEmployment typeContractJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at J&M Group by 2x.Get notified about new Service Desk Analyst jobs in Toronto, Ontario, Canada.Location: Mississauga, Ontario, Canada — 13 hours ago.Salary: CA$83,000.00 - CA$100,000.00 — 2 weeks ago.Related jobs:Manager, IT Service Desk - North America (Richmond Hill, Ontario, Canada)Technical Lead (SRE & Production Support)Equipment Technical Support Specialist (Steeles & Warden)Bilingual French/English Help Desk Analyst #J-18808-Ljbffr
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Service Desk Analyst
18 hours ago
Toronto, Canada J&M Group Full timeJoin to apply for the Service Desk Analyst role at J&M Group . Essential Skills: Provide Level 1 support for all in scope services. Fluent in French and English. Act as a single point of contact (SPOC) for all user requests, resolving issues on first call or routing to the appropriate support group. Perform active case management, ensuring end-to-end...
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Service Desk Analyst
3 weeks ago
Toronto, Canada RLDatix Full timeJoin to apply for the Service Desk Analyst role at RLDatixService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that...
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Service Desk Analyst
3 weeks ago
Toronto, Canada RLDatix Full timeJoin to apply for the Service Desk Analyst role at RLDatixService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that...
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Service Desk Analyst
3 weeks ago
Toronto, Canada RLDatix Full timeJoin to apply for the Service Desk Analyst role at RLDatix Service Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that...
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Service Desk Analyst
3 weeks ago
Toronto, Canada RLDatix Full timeService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting...
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Service Desk Analyst
3 weeks ago
Toronto, Canada RLDatix Full timeService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting...
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Service Desk Analyst
3 weeks ago
Toronto, Canada RLDatix Full timeService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting...
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Service Desk Analyst
1 week ago
Toronto, Canada Aecon Concessions Full timeLocation: Toronto, ON Canada; Edmonton, AB Canada; Calgary, AB Canada; Vancouver, British Columbia Canada Operating Sector: Information Services Position Title: Service Desk Analyst At Aecon, you can count on: Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all. Integrity. We lead by example, with humility and...
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Service Desk Analyst
2 weeks ago
Toronto, Canada Aecon Concessions Full timeLocation: Toronto, ON Canada; Edmonton, AB Canada; Calgary, AB Canada; Vancouver, British Columbia Canada Operating Sector: Information Services Position Title: Service Desk Analyst At Aecon, you can count on: - Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all. - Integrity. We lead by example, with humility...
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Service Desk Analyst
2 weeks ago
Toronto, Canada RLDatix North America Full timeService Desk Analyst | Corporate IT | Toronto, Canada | Hybrid (3 days in-office) RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting...
