Service Desk Analyst
7 days ago
Toronto, CanadaService Desk Analyst
- We at Connect Hearing are looking for a
- **Service Desk Analyst** to come to join our team in a
- **Remote **opportunity to support our national network of clinics.**Who we are**:
- Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, and professional development opportunities while promoting a safe and healthy workplace.**Working Location**: Remote - Canadian Location Required**Reporting to**: Operations Team Lead**Position Summary**:
- The Service Desk Analyst provides ongoing support to the clinic staff with our Daily Operations Software. You may be required to support the training of non-clinical processes related to the front office operations and will collaborate with cross-functional teams to support new products and/or existing programs and procedures.**What you would be doing**:
- Communicate with manufacturers related to any order errors
- Identify issues and make suggestions on process enhancements
- Conduct system testing prior to implementation of upgrades
**What you need**:
- Strong technical skills with at least 2 + years of relevant experience
- Experience with Excel, Microsoft Teams Microsoft Office, and Outlook
- Resourcefulness in proactive problem-solving specific to critical and analytical thinking
- Strong written and verbal communication skills
- Strong organizational skills, keen attention to detail, and efficiency in time management
**What you get in return**:
- Competitive Hourly Wage
- Remote work environment
- FT hours - Monday - Friday
- Full Benefits Package on Day 1
- 3 weeks vacations to start + birthday off
- Growth and development opportunities
**More About Us**:
- We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.- Connect Hearing is proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. Our talented and committed employees all over the world know they contribute to something greater than themselves - they create sense.- Take a look at how you can Create Sense with us
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