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Service Advisor

4 months ago

Ottawa, Canada Donnelly Ford Lincoln Full time

The Donnelly Automotive Group prides itself on its positive and supportive atmosphere. Join a long term and reputable dealership focused on providing exceptional guest services and developing successful team members.


Why join our team?

  • Industry leading compensation, commensurate with experience, that includes salary plus bonuses
  • Competitive benefits package including employee assistance and wellness program
  • Opportunity for advancement
  • Ongoing training and development
  • RRSP matching & Deferred Profit Sharing
  • Free parking
  • Annual events for employees and their families


We are currently looking for an Experienced Service Advisor to join our team in Ottawa South


Duties:

Working closely with our team of technicians and service support staff, to provide an exceptional guest service experience is what it is all about The successful candidate will act as a liaison between our guests and our technical team, ensuring their vehicle is serviced accurately and in a timely manner. The service advisor will:

  • Address all guest inquiries and concerns
  • Effectively communicate the vehicle issue/s to the technician by ensuring appropriate information is gathered
  • Recommend services based on the technician’s diagnosis of vehicle concern or based on manufacturer recommendations for vehicle maintenance
  • Maintain close communication with the guest while their vehicle is being serviced, following up on a regular basis
  • Accurately enter and maintain all guest information in our dealership management system


Requirements:

  • Minimum of one year of service advisor experience, preferably in a dealership environment
  • Excellent communication skills - in person, on the phone, and using a computer
  • Able to effectively prioritize in a fast-paced and ever-changing environment
  • Demonstrated problem solving skills


If your goal is to be a part of a fast-paced, successful, and supportive team that is dedicated to providing exceptional guest service experiences, then the Donnelly Automotive Group is the right place for you


Apply now and discover the Donnelly Difference