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Customer Success

4 months ago

Sherwood Park, Canada BIS Safety Software Full time
_BIS Safety Software_ is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding our team and are seeking an experienced, full-time Customer Success - Onboarding and Education team member who has a passion for outstanding customer service, a desire to educate and coach our clients, and a strong understanding of software and technology.

This role will focus on providing an exceptional level of customer service, dedicated support, and system training for new clients, getting them integrated and fully trained on how to use our software. It will include the coordination of training sessions, prompt and regular follow-up meetings and quick responses via phone and email to support clients as they navigate through the onboarding process with BIS. System training will be provided.

We are looking for someone with a flexible schedule, who is able to work the occasional evening to accommodate international clients.
The ideal candidate for this position will:

Have a drive and passion for providing an exceptional level of customer service
Be excited about working with new clients, building rapport and being an initial resource for training and support
Possess excellent organizational skills, with the ability to handle multiple tasks simultaneously
Have a positive and friendly demeanor as well as exceptional interpersonal skills
Possess strong English written and oral communication skills
Have a positive, solution-based approach to challenges and be very comfortable with change
Be extremely tech-savvy and a quick learner

The successful candidate will be responsible for:

Introducing new clients to the software application and providing detailed training based on specific client needs
Ensuring clients receive dedicated onboarding and training support with the highest level of customer service
Aiding in the setup and rollout of the software for new clients using our software
Helping clients migrate historical training from multiple systems into our software platform
Setting up all training requirements in the system's training matrix

Preferential Qualifications:

3 years experience of customer service preferably in the technology or software field
French and/or Spanish language skills will be considered an asset
Strong Microsoft Excel skills are also an asset

_Posting ID:

Job Type: Full-time

Pay: $18.00-$24.00 per hour

Benefits:
Dental care
Flexible schedule
Paid time off
Vision care
Schedule:
8 hour shift
Monday to Friday