Bilingual Technical Support Specialist
2 weeks ago
Role Overview As a Bilingual Support Specialist for EV Charging at ChargeLab , your primary role will be to assist EV drivers and site hosts by providing support in both English and French . You’ll troubleshoot technical and payment‑related issues, explain our products, and resolve inquiries via phone, chat, and email — ensuring a seamless experience across all channels. This role is hands‑on and customer‑focused, ideal for someone who thrives in real‑time problem‑solving and delivering a great user experience. You’ll work cross‑functionally with Support, Engineering, and Product teams to resolve issues and drive continuous improvement. A strong focus on efficiency, quality, and customer satisfaction is essential. As part of a growing team in a fast‑moving industry, you'll have opportunities to learn, grow, and contribute to a more sustainable future. Schedule This position is primarily based on‑site at our Etobicoke, Toronto office and follows a rotating schedule across our business hours (7 AM–9 PM EST) . It also includes one remote weekend shift, weekly (Saturday or Sunday) from 9 AM–5 PM EST . Company Details ChargeLab is the Android of EV charging. We partner with leading hardware manufacturers like Eaton, ABB, and Siemens to bundle their EV chargers with our best‑in‑class software. Our end customers include building owners, convenience stores, utilities, and fleets, who leverage our Charging Station Management System (CSMS) and open APIs to manage thousands of EV chargers more efficiently. By 2030, most vehicles sold in North America will be electric. ChargeLab has raised US $30 million to build the world's best software for managing large‑scale EV charger networks. Today, we are a team of 60+ full‑time employees, including 30+ in engineering and product development. Key Responsibilities Serve as the primary point of contact for end users by providing bilingual support (English and French) via phone, our main communication channel. Collaborate with internal support teams to meet customer SLAs and maintain high satisfaction. Assist end users across additional support channels, including chat and email‑based ticketing, to ensure a consistent support experience. Analyze OCPP connectivity logs and data to identify and resolve technical problems. Escalate hardware and connectivity issues to site hosts, working closely with our Hardware and Solutions Engineering teams to ensure timely resolutions. Contribute to internal and external documentation in both English and French to support knowledge sharing and self‑service. Qualifications Fluent in English and French — both written and spoken. Comfortable supporting end users via phone, chat, and ticketing systems like Zendesk. Experience in customer or technical support in a fast‑paced environment. Strong problem‑solving skills and a passion for delivering excellent customer outcomes. Ability to stay calm and resourceful under pressure. Clear communicator who can simplify complex technical topics. Post‑secondary degree in a STEM field is preferred. Zendesk experience is an asset. Spanish fluency is a bonus. #J-18808-Ljbffr
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Bilingual Technical Customer Support Specialist
4 weeks ago
Toronto, Canada Software International Full timeOverview Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a Bilingual Technical Customer Support Specialist - English & Spanish - Remote for our IT Financial Services SaaS client for their Australian...
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Toronto, Canada Software International Full timeOverview Software International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US. We are currently searching for a Bilingual Technical Customer Support Specialist - English & Spanish - Remote for our IT Financial Services SaaS client for their Australian...
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Bilingual Talent Acquisition Specialist
1 week ago
Toronto, Canada Campus Support Full time**Position Job **Title**:Bilingual Talent Acquisition Specialist****: - **Reports To**:National Director of Talent Acquisition - **Location**:Toronto, ON - **Salary**:$55K - $60k + bonus + comprehensive benefits package - **Status**:Full time permanent, **hybrid** **ABOUT US** *** Campus Support is a centralized service center that supports its clients in...
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Bilingual Technical Support
4 days ago
Toronto, Canada Equifax Full timeSynopsis of the role The Bilingual Technical Support Specialist is responsible for providing escalated support to all online customers of Equifax products and services. Your role will involve troubleshooting, explaining access methods, and activating services. You will engage directly with customers to help them use our offerings more effectively, while...
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Bilingual Technical Support Specialist
2 days ago
Toronto, Canada Medium Full timeRole Overview As a Bilingual Support Specialist for EV Charging at ChargeLab, your primary role will be to assist EV drivers and site hosts by providing support in both English and French. You’ll troubleshoot technical and payment‑related issues, explain our products, and resolve inquiries via phone, chat, and email — ensuring a seamless experience...
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Bilingual Technical Support Specialist
4 days ago
Toronto, Canada Medium Full timeRole Overview As a Bilingual Support Specialist for EV Charging at ChargeLab, your primary role will be to assist EV drivers and site hosts by providing support in both English and French. You’ll troubleshoot technical and payment‑related issues, explain our products, and resolve inquiries via phone, chat, and email — ensuring a seamless experience...
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Technical Support Specialist
2 weeks ago
Toronto, Canada CIBC Full timeTechnical Support Specialist (6 Month Secondment) - Bilingual 4 days ago Be among the first 25 applicants We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work....
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Bilingual Support Specialist
6 days ago
Toronto, Ontario, Canada Nexonia Full timeBilingual Support Specialist - Toronto at Nexonia Nexonia Toronto Are you looking to join an exciting high-tech company that is focused on delivering exceptional products for a global customer base? How would you feel about joining a company whose core culture embraces change, rewards creativity, and promotes dialogue with employees? If you are looking to...
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Bilingual Technical Support Specialist
7 days ago
Toronto, Canada Johnson Controls Full time**Job Description**: **Unleash your potential with the Johnson Controls team!**: As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries...
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Bilingual Technical Support
5 days ago
Toronto, Canada Adecco Canada Full timeWe are hiring a Bilingual Technical Support Representative (English/French) for a leading organization in the home automation/technology sector. In this role, you will provide technical support in both English and French and manage product returns (after-sales support) for customers and internal teams across Canada.This position is ideal for someone who is...
