Regional Director, Operations

Regional Director, Operations – Ontario- Apply Now As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure‑maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras. JJE is a leading manufacturer of code vacuum equipment under the Westech Vac Systems brand. JJE and Westech also share a sense of pride in our work, our employees’ development and success, and building exceptional lifetime relationships with our customers. JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team‑based, and collaborative work environment that drives our organization to be best‑in‑class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally. JJE is a proud subsidiary of Federal Signal Corporation. LOCATION: Position based in Head Office in Innisfil, ON POSITION TYPE: Full Time/Monday – Friday KEY REQUIREMENTS: Regional Travel required 30%‑50% POSITION SUMMARY The Regional Director, Operations will be responsible for managing the Parts and Service Operations of multiple branches within their assigned region. They will be focused on providing day‑to‑day leadership and guidance to the Parts and Service teams, supporting and acquiring customers, and driving new business opportunities to ensure achievement of the annual plan for each branch. This position reports directly to the Vice President of Operations. POSITION REQUIREMENTS Education/Certification: Completion of a degree in Business Administration or related discipline, or a combination of education, training and equivalent professional experience Valid driver’s license with a clean driver’s abstract 10+ years’ experience in an operations management role, preferably within the field of Heavy Equipment, Industrial or Agricultural equipment or related industry Proven success in leading and managing multiple dealership branches Experience working with Municipalities or other government entities Solid mechanical aptitude with knowledge of parts and equipment repair processes Previous responsibility for managing a P&L and demonstrated ability to achieve financial results Advanced experience using MS Office suite and dealer management software Experience creating and executing strategic plans that lead the team towards meeting organizational goals Experience building and maintaining relationships with suppliers and customers SKILLS Strategic thinking with strong financial and business acumen Demonstrates sound judgment and can develop and implement effective business plans Superior customer service and communication skills Results‑oriented and highly motivated to succeed Ability to foster teamwork and motivate, coach and support teams to drive desired results Strong time management skills and the ability to effectively manage resources Ability to travel as required for business purposes within assigned region POSITION RESPONSIBILITIES In collaboration with Manager, prepare annual operating plans, goals and objectives for the Service and Parts departments in each branch Provide direction and support to the Parts and Service departments in each branch to ensure they are working in alignment with company objectives and key annual operating plans Monitor branch/department goal progress and keep each team updated on progress and key performance indicators Implement process improvements, training and other measures as required to improve overall team efficiencies and drive business growth Perform account management responsibilities by collaborating with customers to understand their needs and provide effective Parts and Service solutions Stay up to date with industry changes that impact the Parts and Service departments and/or customers and communicate applicable information effectively Be highly involved in the branch’s day to day operations and partner with the teams on any challenges needing resolution Partner with HR department to hire and onboard new team members Conduct regular team meetings with each branch to provide updates and act as the liaison between head office and the branch Partner with Sales and PSSR teams to optimize the customer experience and drive business growth in the region Assess the market conditions in the region and provide recommendations to the leadership team on strategies and plans to grow market share Provide timely feedback to team members and conduct annual performance appraisals Ensure a “safety first” culture and ensure all branch operations are conducted in compliance with Health & Safety regulations and policies Ensure each facility is well maintained and make recommendations to leadership on capital improvements to ensure a positive and well branded customer and employee experience within the facility Partner with Marketing department to develop key sales and promotional campaigns for the region Provide regular updates to leadership on progress and results in the region and understand and report on key drivers in each branch Communicate and partner effectively with all divisions of the organization to ensure optimal workflow that results in customer excellence Participate in training and/or industry events as required Complete additional projects or responsibilities as required Work in compliance with the appropriate safety legislation/regulations/safety policies Report any known workplace hazard or safety violations Cooperate with their workplace’s Safety Committee or health and safety representative Use any safety equipment, protective devices or clothing required Not remove or make ineffective any protective device required by the Company or by the regulations. OTHER DETAILS Direct Reports: 4-6 Travel Requirements: 30%-50% Work Environment: Office, shop, warehouse, travel WHY WORK AT JJE? Talented, dedicated and passionate team to work with Exceptional best‑in‑class products and service offerings for our customers Market‑competitive compensation package with annual increase opportunities Robust Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage Paid Personal Days Charitable Giving Program Educational Scholarship Program Tuition Reimbursement Employee & Family Assistance Program (EAP) Employer Matching Retirement Savings Plan Federally recognized as a certified Employment Equity organization Member of multiple provincial safety programs and COR certified Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted. If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation. Joe Johnson Equipment is an Essential Business due to the products and services we provide to our customers. We continue to fully operate during these challenging times while remaining steadfastly committed to ensuring the safety and wellbeing of our employees. #J-18808-Ljbffr