Manager, Group Disability

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:****As Manager, Group Disability:** *You will be responsible for the daily management of a disability claims team with accountability for the profitability of the group disability clients through effectively managed claims by your team. Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle disability claims for your assigned clients. Reporting to the Director, Group Disability, you will:** Build a stable, collaborative team of disability management professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in disability adjudication, and provide ongoing coaching for the team’s continued development* Build strong relationships with our internal partners & Plan Sponsors, working in partnership with them to address their workplace absence issues* Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies* Exhibit solid communication, organizational and people skills in order to effectively manage client relationships.* Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, work distribution, difficult cases, department workflow and processes* Actively manage claims / tasks in order to maintain workflow, and stellar customer service* Proactively address clients’ needs and address complaints that may be escalated to you.* Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines* Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers* Contribute to the ongoing business retention and growth by cultivating excellence in your team and continuous proactive engagement with clients to ensure full understanding of their evolving needs and how we can meet and exceed their expectations with respect to their group disability program**What You Bring To The Table:*** Infectiously positive attitude with a drive to succeed and a commitment to quality service* Critical thinking and stellar customer service skills* Excellent listening skills and capacity for empathy* Outstanding communication skills – written and verbal* Ability to deal with stressful situations* Ability to deliver difficult news in a tactful and sensitive manner* Analytical skills with a passion for solving problems* Adaptability, flexibility and strong decision making skills* Demonstrated ability to lead through change**Main Accountabilities:*** Performance management assessments for direct reports* Development and growth of team* Recruiting and resolution of employee performance issues* Quality assurance and achievement of service standards and monthly targets* Establishing and deepening client relationships as a representative of Group Disability* Working with Business Development, you will sometimes be required to act as a resource in developing our business* foster a strong relationship with Internal Partners to support proactive client management* Queue management and hands-on approach to deliver team results**Competencies:*** Strong communication and interpersonal skills* Solid organizational and motivational skills* Excellent customer service skills* Strong analytical and problem solving skills; ability to speak to trends, stats, report cards on clients’ disability experience* Good presentation skills* Knowledge and work experience in group insurance with disability focus* Minimum of 5 years leadership experience* **As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position includes managing both French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team****Assets:*** A bachelor's degree or equivalent business experience* Our commitment to service excellence and quality, innovation and talent development* Career progression is based on solid performance, knowledge of our business and products, positive engagement with our customers, and your interests opening up a wide variety of career paths within Sun Life* Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas* Comprehensive benefits package including: + Medical, dental, life, and disability insurance + Retirement savings and Stock purchase plan + Paid vacation + Tuition assistance + Fitness facilities or subsidiaries in specific locations* A supportive and interactive team environment* Comprehensive training programs from the start of employment and ongoing coaching to set you up for successAt Sun Life Financial, we want to help people shine#LI-MC1#LI-HybridThe Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.**Salary Range:**80,000/80 000 - 128,000/128 000**Job Category:**Claims - Life & Disability**Posting End Date:**26/12/2025**Shine together**At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.**Make life brighter**We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.**Shape the future**With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile#J-18808-Ljbffr