Manager, Group Disability

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**What will you do?**
- Responsible for the daily management of a disability claims team with accountability for the profitability of the group disability clients through effectively managed claims by your team
- Effective management of resources and budget are needed to ensure the staffing levels are appropriate to effectively and efficiently handle disability claims for your assigned clients
- Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients
- Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies
- Exhibit solid communication, organizational and people skills in order to effectively manage client relationships.
- Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, difficult cases, department workflow and processes
- Proactively address clients’ needs and address complaints that may be escalated to you.
- Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines
- Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers
- Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business
- Foster a strong relationship with Business Development to support proactive client management for assigned clients

**What do you need to succeed?**
- Critical thinking and stellar customer service skills
- Outstanding communication skills - written and verbal
- Ability to deal with stressful situations
- Ability to deliver difficult news in a tactful and sensitive manner
- Adaptability, flexibility and strong decision making skills
- Demonstrated ability to lead through change
- Strong communication and interpersonal skills
- Solid organizational and motivational skills
- Strong analytical and problem solving skills; ability to speak to trends, stats, report cards on clients’ disability experience
- Good presentation skills
- Knowledge and work experience in group insurance with disability focus
- Minimum of 5 years leadership experience
- A bachelor's degree or equivalent business experience preferred

**What’s in it for you?**
- Ability to work in a dynamic, collaborative environment where you are encouraged to share your ideas
- A benefits package including: medical, dental, life and disability insurance, retirement savings and stock purchase plan, and paid vacation
- Comprehensive training programs from the start of employment and ongoing coaching to set you up for success

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At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
78,000/78 000 - 128,000/128 000

**Job Category**:
Claims - Life & Disability

**Posting End Date**:
11/02/2025