Managing Director

Managing Director - Collections Strategy and Performance Join to apply for the Managing Director - Collections Strategy and Performance role at BMO . We’re building next‑generation, end‑to‑end credit solutions that span the entire lifecycle—from acquisition and account management to collections—anchored in a holistic Lending Decision Strategy and aligned with Canadian Personal & Business Banking priorities. This is your opportunity to influence credit cycles using modern modeling techniques and best‑in‑class decisioning applications within a high‑performance, customer‑focused environment. Responsibilities Develops, monitors, and optimizes collection strategies, tools and capabilities to mitigate risk of losses. Designs and implements controls and pre‑delinquency strategies to drive repayment while optimizing the customer experience. Identifies customer segments by risk level to ensure appropriate resourcing and targeted pre‑DQ and collections offers. Defines business requirements for new/updated Collections models and collaborates with Modeling during development. Develops new offers and refines existing offers, detailing offer types and permutations by customer segment. Seeks 2nd line oversight, review and effective challenge of collections strategies and plans. Defines a framework for proactive/sequenced collections management and next best offer presentation and develops a "placemat" strategy to ensure an effective collections process. Designs and executes A/B testing to identify collection scenario performance difference and inform strategies, processes and offers. Monitors strategy results vs. expectations, making continuous real‑time adjustments if under/over performance observed. Predicts changes to capacity & tooling requirements based on portfolio shifts and communicates changes proactively to Collections Operations. Incorporates Collections inputs elsewhere in the credit ecosystem, such as feedback loops to future strategy and integration of learnings into Acquisitions, PM, FPF strategies. Provides Collections governance and controls reporting and presents information and insights in risk committees/leadership forums. Provides analytical and process redesign support to remediation of Collections operational and performance issues. Adjusts strategies to support remediation issues and address root cause assessment, as needed. Defines recoveries portfolio strategy including mix / allocation to in‑house recoveries, 3rd‑party agencies, debt sales, and legal action options. Optimizes debt inventory levels based on macro factors. Creates business case, author request, and drives the process for investment decision making. Promotes and supports the Bank’s risk culture, ensuring employees understand their accountabilities for risk‑taking activities. Complies with the Bank’s Risk Appetite framework and regulatory requirements. Role‑models driving simplicity and productivity enhancements and continuous improvement. Activates winning culture aligned with Purpose and fosters engagement. Fosters an inclusive environment for all employees. Develops leaders, plans for succession, and fosters a high‑performance culture. Drives top talent acquisition and retention. Leads and mentors a diverse team. Promotes the Bank’s Ambition and One Bank leadership. Qualifications Post‑secondary education or equivalent work experience. 10+ years of experience in the financial services industry, preferably in collections. Strong collection and analytical skills to assess risk in strategy development. Understanding of modelling, advanced analytics, and data analytics. Strong quantitative/analytical skills. Advanced knowledge of collection and processes. Thorough knowledge of the Bank Lending Process training tools and qualification process. In‑depth knowledge of collections management, processes, and reporting techniques. Familiarity with U.S. and Canadian regulations relating to collections. Ability to influence others in terms of collection strategy and direction. Ability to network and establish industry relationships. Salary Base salary range: CDN $170,000.00 to CDN $185,000.00. Salaries will vary based on location, skills, experience, education, and qualifications. Pay type: Salaried. The role may include a commission structure and performance‑based incentives. Benefits For a full list of benefits, visit About BMO At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. BMO is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. Employment type: Full‑time #J-18808-Ljbffr