Association Specialist

2 weeks ago

Toronto, Canada Managing Matters Inc. Full time

At MM our mission is to build community. Both within our client partners and within our company. One can’t happen without the other.

We look for people with passion, grit and true ownership over their work. We hire people who share our values of growth, accountability, team spirit and amazing quality. Our people thrive here when they share their vision on how to continue to build our clients and our company to incredible heights.

We embrace diverse perspectives and diverse experiences in your career trajectories, and we hire for the potential we see in you. We embrace a remote and flex workplace. Our team culture and dedication keep us connected in a remote world.

We thrive on transformation and operate on trust. These 2 qualities allow us build success into everything we touch.

We also like to have fun along the way

We are a full-service association management and event management firm. We physically located in Toronto, we provide services globally, and our team is everywhere in between

This is who we are.

Are you one of us?

Do you feel that you could benefit from a working environment with carefully selected, highly capable, engaged team members?

**Membership Support**
- Support the execution of and implementation strategies to increase member engagement and satisfaction.
- Comfort with databases, maintain and update membership records accurately in each association’s database as required.
- Ensure an effective and efficient onboarding process for new association members, ensuring a smooth and welcoming experience.
- Support and execute effective retention programs as defined, to maintain and grow membership.

**Certification Support**
- Maintain accurate records of certification statuses and ensure compliance with relevant standards.
- Coordinate the scheduling and administration of certification exams.
- Respond to timely inquiries regarding certification requirements, processes, and statuses.

**Board Support**
- Schedule, organize, and coordinate board meetings, including preparing agendas and distributing materials in coordination with the Client Executive Director.
- Distribute meeting minutes and ensure the documentation is accurate and accessible for the association Executive Director and Board of Directors.
- Support board-driven projects and initiatives, ensuring timely and successful completion.

**Skills Required**:

- Experience in project management.
- Familiarity with non-profit governance and operations.
- Direct service experience in a membership-based organization.

**Detailed Qualifications**
- Bachelor’s degree in business administration, communications, or a related field.
- Proven experience in association management, membership support, certification processes, or board administration.
- Excellent organizational and multitasking skills.
- Strong written and verbal communication skills.
- Proficiency in association management software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- High attention to detail and a commitment to maintaining confidentiality.
- Bilingual (French/English) considered an asset

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