Customer Success Manager, Strategic
3 weeks ago
Owner.com is growing quickly, and we’re looking for an experienced Customer Success Manager to manage our marquee, high-volume, and multi-location restaurant customers. In this role, you will own the full customer lifecycle for a dedicated book of business, serving as the primary point of contact. Your focus will be on delivering a high-touch, consultative experience that drives product adoption, customer value, and long-term retention. You will act as a trusted restaurant consultant, helping customers optimize new and repeat business through Owner.com’s tools and product offerings. As an active voice in our brand partnerships and the second member of the Multi‑Location CSM team, you will have the opportunity to influence processes, playbooks, and the overall customer journey. Your advocacy for the customer will ensure their needs are heard, providing valuable feedback to cross‑functional teams to shape the future of our product roadmap. Success in this role will be measured by key performance metrics, including business review completions, revenue retention and customer engagement & production adoption. This role is 100% remote and can be based anywhere in the United States. The impact you will have Play a critical role in delivering a world‑class, high‑touch customer experience for enterprise‑level customers. Serve as a strategic advisor and trusted consultant for multi‑location restaurants to drive new and repeat business. Own and improve customer retention by proactively addressing churn risks and delivering measurable value. Build and refine customer success processes and strategies for enterprise accounts. Contribute to Owner.com’s growth by identifying opportunities for expansion and driving customer ROI.
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Strategic Customer Success Manager
1 week ago
, , Canada SOCi.ai Full timeGet AI-powered advice on this job and more exclusive features. SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Strategic Customer Success Manager to ensure the long-term success of our clients by nurturing exceptional client relationships and delivering continuous value through our...
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Strategic Customer Success Manager
2 weeks ago
, , Canada Samsara Full timeWho we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve the safety, efficiency and sustainability of the physical operations that power the...
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Strategic Customer Success Manager
3 weeks ago
, , Canada Apply Digital Full timeAbout Apply Digital Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Marketing Services, and Change Management, we enable our clients to modernize their organizations and deliver...
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Strategic Customer Success Manager
4 weeks ago
, , Canada Apply Digital Full timeOverview ABOUT APPLY DIGITAL Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Marketing Services, Change Management, and beyond, we enable our clients to modernize their organizations...
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Customer Success Manager
3 days ago
, , Canada Panoptyc Full timeLocation : Remote Team : Customer Success About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're...
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Customer Success Manager
2 weeks ago
, , Canada Panoptyc Full timeJoin to apply for the Customer Success Manager role at Panoptyc Get AI-powered advice on this job and more exclusive features. About Panoptyc At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local...
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Remote Strategic Customer Success Lead
1 week ago
, , Canada SOCi.ai Full timeA leading AI-powered marketing solutions provider in Canada seeks an experienced Strategic Customer Success Manager to ensure client success and satisfaction. This hybrid role combines remote work with in-office presence once established. Ideal candidates will have 5+ years in customer success within SaaS, excellent communication skills, and a strong empathy...
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Customer Success Manager
2 weeks ago
, , Canada BrandBastion Inc Full timeLocation: Full-Time Remote Position. Mission BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn’t new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability. As a Customer Success Manager, your role is to ensure our clients maximize the power of our...
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Enterprise Customer Success Manager
4 weeks ago
, , Canada PostGrid Full timeAbout PostGrid: PostGrid is a global leader in enterprise SaaS platform for automated offline communications. Our robust APIs empower organizations to create, personalize, and dispatch physical mail letters, postcards, checks, and more to any address on the globe without ever touching an envelope, while ensuring clean address data. The Customer Success team...
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Customer Success Manager
2 days ago
Canada Quest Software Full time US$80,000 - US$120,000 per yearOverview:Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...
