Enterprise Customer Success Manager
3 weeks ago
About PostGrid: PostGrid is a global leader in enterprise SaaS platform for automated offline communications. Our robust APIs empower organizations to create, personalize, and dispatch physical mail letters, postcards, checks, and more to any address on the globe without ever touching an envelope, while ensuring clean address data. The Customer Success team is the engine of customer advocacy and growth at PostGrid. We are a dynamic, strategic group dedicated to ensuring our enterprise customers achieve maximum value from our platform, driving long-term retention and expansion. What you’ll do: As an Enterprise Customer Success Manager, you will be a trusted strategic partner to our key enterprise accounts in Canada. You will own the post-sale customer lifecycle for a high-value portfolio, acting as a guide and an advocate to ensure our clients successfully adopt, utilise, and grow with our platform. Your Responsibilities: Strategic Onboarding & Planning: Lead strategic onboarding sessions and collaborate with customers to develop tailored success plans that align with their business objectives and expected outcomes. Proactive Engagement: Monitor customer health scores, usage metrics, and product adoption to proactively identify opportunities and mitigate risks. Business Partnership: Conduct regular and comprehensive Quarterly Business Reviews (QBRs) to showcase ROI, share best practices, and align PostGrid’s roadmap with the customer’s long-term strategy. Expansion & Growth: Identify and nurture expansion opportunities, collaborating closely with our Account Executives on upsells and renewals to grow your portfolio. Cross-Functional Advocacy: Serve as the primary point of contact for your accounts, working with our Support and Engineering teams to troubleshoot product issues and provide the voice of the customer to influence product development. Data Management: Maintain accurate customer records, activity logs, and forecasts in our CRM and customer success platforms. What Will You Bring To This Role: You are a proactive and strategic individual with a proven track record of managing high-value enterprise accounts in a SaaS environment. You have a deep understanding of customer success methodologies and are a natural relationship builder. 3-5 years of experience in an Enterprise Customer Success, Solutions Account Management, or similar client-facing role, ideally within a B2B SaaS or API-driven company. Proven track record of hitting and exceeding customer retention and renewal targets. Strong understanding of customer health metrics and experience using Customer Success platforms (e.g., Gainsight, Catalyst, Totango). Excellent communication, presentation, and negotiation skills, with the ability to translate data into compelling narratives. Experience managing a high-value portfolio of enterprise accounts in a dynamic, fast-growth environment. Preferred Qualifications: Experience with direct mail, martech, or logistics products. Proficiency with SQL or business intelligence (BI) tools for in-depth data analysis. Certification in customer success frameworks (e.g., SuccessHACKER). Prior experience managing enterprise clients in regulated industries Our Commitment to Diversity: PostGrid is an equal opportunity employer and values the diversity of backgrounds and perspectives. We strive to cultivate an inclusive environment of understanding to have a greater impact on our business and our customers. #J-18808-Ljbffr
-
Customer Success Manager
8 hours ago
, , Canada Knak Enterprise Full timeWhy? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is ... Empowering people to be creative. That’s why Knak exists. We are a world-class enterprise email and landing page creation platform with a focus on...
-
Manager, Customer Success
3 weeks ago
, , Canada 1Password Full timeManager, Customer Success (Enterprise) Remote opportunity within Canada or the US. Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Other. Industry: Computer and Network Security. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity...
-
Enterprise Customer Success Manager
6 days ago
, , Canada Riverside Technology, inc. Full timeFor many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters,...
-
Customer Success Manager-Enterprise
2 days ago
, , Canada Search Atlas Full timePosition Overview The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform. This role will build strong client relationships, drive product adoption, and serve as the primary point of contact for enterprise accounts post-sale. Key Responsibilities Develop and...
-
Manager, Customer Success
2 weeks ago
, , Canada 1Password Full timeOverview About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and...
-
Customer Success Manager, Enterprise
1 week ago
Canada Clariti Cloud Inc. Full time $80,000 - $107,000 per yearHow will you help us make an impact? As a Customer Success Manager at Clariti, you will be the primary advocate and trusted advisor for a portfolio of customers, accountable for driving meaningful business outcomes and ensuring long-term retention and growth. You will develop a deep understanding of each customer's goals and challenges, proactively guide...
-
Customer Success Manager, Enterprise Canada
3 weeks ago
, , Canada Abnormal AI Full timeCustomer Success Manager, Enterprise Canada Join to apply for the Customer Success Manager, Enterprise Canada role at Abnormal AI Overview As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture...
-
Principal Customer Success Manager
3 weeks ago
, , Canada CaptivateIQ Full timeEmployer Industry: Sales Performance Management Why consider this job opportunity: Salary up to $130,000 per year Flexible vacation days and quarterly mental health days for recharging Comprehensive benefits package covering 100% of medical, dental, and vision for employees, with 75% coverage for dependents Opportunities for professional development and...
-
Senior Enterprise Customer Success Manager
2 weeks ago
, , Canada Quandri Full timeWe’re Quandri, our mission is to unlock the world’s insurance data so brokerages and agencies can best serve their clients. Our Renewal Intelligence Platform is designed to help brokerages save time, increase profitability, and drive better outcomes for their staff, clients, and business. We saw 3x ARR growth last year and have plans to continue to grow...
-
Customer Success Manager, Enterprise Canada
2 weeks ago
, , Canada Menlo Ventures Full timeAbout the Role As a Customer Success Managerat Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and...