Strategic Customer Success Manager

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve the safety, efficiency and sustainability of the physical operations that power the global economy, including agriculture, construction, field services, transportation, and manufacturing. Working at Samsara means you’ll help define the future of physical operations and be part of a team shaping a broad range of product solutions. As a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role Our Strategic Customer Success Managers work with Samsara’s largest Fleet customers to understand their challenges, advise on how to leverage Samsara for their needs, and become their long-term strategic partner. The role is cross-functional, collaborating with Sales, Support, Sales Engineering, and Product to experience multiple facets of a hyper-growth company. This role is open to candidates residing in Canada. You should apply if You want to impact the industries that run our world: Every phone call and email can affect on-time deliveries, safe student transportation, and rapid disaster recovery. You thrive when solving problems: You will partner with customers to find solutions that keep operations safe, efficient, and sustainable. You are a natural relationship builder: You communicate and collaborate with customers and cross-functional teams to win as a team. You are the architect of your own career: The Customer Success team is evolving, and you will have autonomy and growth opportunities. You want to be with the best: You’ll be supported by top professionals as part of a collaborative team. In this role, you will Be on the front lines to ensure customers increase safety, efficiency, and sustainability of operations with our IoT platform Create joint success plans with customers, outlining objectives, metrics, timelines, and removing barriers to value Lead executive business reviews with customer decision-makers and Samsara leadership to align on goals Conduct workshops to understand operations and recommend workflow changes to maximize product value Deeply understand the Samsara platform and explain capabilities to varied organizations Partner with cross-functional teams to drive progress on customer requests Mentor the wider Customer Success teams Champion Samsara’s cultural principles and scale them globally Minimum requirements 6+ years in a senior Customer Success, account management, or strategic consulting role Experience supporting Enterprise SaaS and/or Fortune 500 companies Strong priority management and high emotional intelligence; high internal visibility role Experience supporting or working with technical products Solutions-oriented with strong problem-solving skills Proven ability to build trust and drive change with executives, Product and Engineering leaders Willingness to go above and beyond, take initiative, and thrive in a fast-paced environment Diplomacy and poise under pressure when addressing customer issues Bachelor’s degree from a 4-year institution Travel up to 25-40% An ideal candidate also has Strong bias for action and high standards Experience serving large-scale business solutions at Fortune 500 companies Ability to thrive in unstructured, fast-paced environments The salary range for this role is CAD $121,975 to $157,850. Base pay varies by city, knowledge, skills, and experience. At Samsara, we welcome everyone regardless of background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other characteristics protected by law. Benefits Full-time employees receive a competitive total compensation package along with remote and flexible working, health benefits, and other programs. See the Benefits site for more information. Accommodations Samsara is committed to equal opportunity in employment for qualified persons with disabilities. Please email if you require accommodations during the recruiting process. Flexible Working We support a flexible working model, including remote work where appropriate. Some positions may require proximity to an office to facilitate collaboration. All offers depend on the ability to work legally in the specified location. Fraudulent Offers We do not charge applicants at any stage of the hiring process. Official communications will come from @samsara.com or @us-greenhouse-mail.io. For more information, see our blog post on fraudulent offers. #J-18808-Ljbffr