Billing Administrator

3 weeks ago

Oshawa, Ontario, Canada EnerFORGE Full time

Billing Administrator

EnerFORGE is a subsidiary of Oshawa Power & Utilities Corporation, and affiliate to the local hydro-electric distribution company that supplies electricity to 63,000 customers in the city of Oshawa. EnerFORGE is a company that focuses on developing, operating and improving district energy systems and renewable generation assets, as well as providing utility advisory services. EnerFORGE's main office is located just 45 minutes east of Toronto in the city of Oshawa, which serves as the economic engine for the Durham Region. The organization is committed to safe, reliable and efficient operations and services through responsible financial management, strategic reinvestment, and continuous innovation.

Position Summary

Reporting to the Supervisor, Customer Service & Billing, the Billing Administrator will be responsible for executing and monitoring the billing process, processing payments, and assisting with financial reporting. You will work closely with customer services and accounting teams to process and track payments, resolve discrepancies, and maintain billing records.

As the successful applicant, you will have the opportunity to be involved with:

  • Perform quality control on and execute billing batches for the utility;
  • Process, file, track, and reconcile customer payments;
  • Initiate the process adjustments to customer accounts;
  • Verify the accuracy of billing information, including rates and services;
  • Resolve billing discrepancies in a timely manner;
  • Interact directly with customers to address various billing-related enquiries and issues;
  • Prepare and review periodic financial reports;
  • Respond to billing inquiries with a high level of professionalism and tact;
  • Administer the collection process for overdue accounts;
  • Adhere to all OEB requirements;
  • Other duties as assigned.

What You Have To Offer

  • A minimum of two (2) years of hands-on experience in billing roles;
  • Strong knowledge of utility billing practices;
  • Excellent written and oral communication skills;
  • Proficient in the use of MS Office (e.g. Word, Excel, PowerPoint, Outlook);
  • Proven ability to manage multiple tasks;
  • Flexibility to respond to frequently changing priorities;
  • Exceptional organizational, time management, and problem-solving skills;
  • Demonstrated understanding of full billing cycles and processes;
  • Strong interpersonal and relationship building skills with the ability to exercise patience, tact, diplomacy and discretion;
  • Ability to work with and present to varying seniority levels, including staff, managers and external partners;
  • Must have valid 'G' driving license in the province of Ontario;
  • Post-secondary degree or diploma in a business/technical field or related experience is considered an asset.

EnerFORGE embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.

EnerFORGE is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at and we will work to meet your needs. We thank all applicants; however, only those to be considered will be contacted

Application Process

Interested and qualified applicants are encouraged to submit their resume no later than March 26, 2025 by email to: *Please include the position title you are applying for in the subject line.

We thank all applicants for their interest, however only those selected for an interview will be contacted. All applicants must be legally entitled to work in Canada.

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