Customer Experience

4 weeks ago

Surrey, Canada Pure Life Health Centre Full time
*Job Description:*
We are seeking an enthusiastic and detail-oriented _Customer Experience & Medical Office Coordinator_ to join our team. In this hybrid role, you will be at the forefront of our client experience, ensuring exceptional service while supporting the administrative needs of our clinic. This position is critical to nurturing lasting relationships with patients, enhancing satisfaction, and maintaining operational efficiency.

*Key Responsibilities:*
* *Customer Engagement & Retention:*
* Manage patient communications, including scheduling follow-ups and reactivating patients who have dropped off.
* Assist with booking new leads, ensuring they are pre-qualified and informed about available treatments.
* Proactively handle feedback and resolve patient concerns promptly and professionally.
* Promote and track referral programs and encourage 5-star reviews to elevate our clinic’s reputation.
* *Front Desk & Office Support:*
* Greet and assist patients in person, by phone, and via email in a warm and professional manner.
* Maintain accurate patient records in our EMR system, ensuring data privacy and completeness.
* Coordinate patient schedules to maximize efficiency for practitioners while reducing appointment gaps.
* *Collaboration & Analysis:*
* Partner with the marketing team to understand new promotions and train front-desk staff on implementing them effectively.
* Analyze patient feedback and behavior to recommend improvements to processes or services.

*Requirements:*
* *Experience:*
* Prior experience in medical office administration or a customer-facing healthcare role is preferred.
* Background in physiotherapy or similar clinics is a strong asset.
* *Skills:*
* Exceptional interpersonal and communication skills, with a customer-first mindset.
* Proficiency in EMR software, Microsoft Office (Excel, Outlook), and other relevant platforms.
* Strong organizational and problem-solving skills, with the ability to multitask in a fast-paced environment.
* *Personal Attributes:*
* A passion for delivering exceptional customer service.
* A team player who thrives on collaboration and continuous improvement.
* Analytical mindset to measure the success of retention strategies and loyalty programs.

*Why Join Us?*
* A supportive, patient-centered team environment.
* Opportunities for professional development and growth.
* The chance to make a real impact on patients’ lives by combining administrative precision with empathetic care.

*Job Details:*
* _Job Type:_ Full-time
* _Schedule:_ 8-hour shifts (Monday-Friday)
* _Location:_ Surrey, BC (On-site with occasional flexibility for hybrid work arrangements)
* _Relocation:_ Must reliably commute or plan to relocate before starting work.

If you are passionate about customer satisfaction, skilled in administrative coordination, and eager to contribute to a thriving healthcare team, we’d love to hear from you

*Apply now* and be part of a clinic dedicated to transforming patient care.

#IND

Job Type: Full-time

Pay: $20.00-$26.00 per hour

Flexible language requirement:
* French not required
Schedule:
* 8 hour shift

Ability to commute/relocate:
* Surrey, BC: reliably commute or plan to relocate before starting work (required)

Language:
* English (required)

Work Location: In person

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