Stakeholder Engagement Manager

4 weeks ago

Toronto, Canada Celltrion Healthcare Canada Limited Full time

1. POSITION SUMMARY

The Stakeholder Engagement Manager is an important position within Celltrion Healthcare in Canada (CTHC). The results-driven candidate will create and foster relationships with external stakeholders involved in delivery patient care beyond the prescriber. Targeting Specialty Pharmacies, Preferred Pharmacy Networks, Retail Pharmacy both Independent and chain and other key accounts and Benefits Consultants across Canada this person will collaborate with Celltrion HC functional leads to maximize patient access to all existing and new launch therapies. Key to the role will be improving the competitive position of Celltrion HC products by expanding distribution and patient access across Canada and maximizing sales revenue through business initiatives and collaboration.


2. KEY ROLES AND RESPONSIBILITIES

  • Develop and foster relationships with all specialty pharmacies in Canada, with the goal of achieving a preferred partner status versus competitors
  • Develop and execute marketing and engagement plans tailored to the needs of retail pharmacies and chains to enhance product access and utilization
  • Identify and engage stakeholders who influence and impact patient care, including retail pharmacies, pharmacy chains, healthcare organizations, and other relevant entities
  • Collaborate with the hospital lead to support the development of hospital pharmacy strategies and tactics, ensuring alignment with overall business objectives
  • Assist the sales team in strategic planning and partnership discussions with large and priority key accounts, as identified by the sales team
  • Understand needs of each individual customer to develop solutions to maximize opportunities
  • Develop annual strategic and tactical business plans, develop budgets and measure ROI
  • Collaborate closely with market access, sales, marketing, and patient support program leads to monitor threats, maximize opportunities and to ensure business optimization
  • Understand market access dynamics including private and public payer groups, large self-funded insured benefit groups, and payer adjudication
  • Maximize opportunities with and educate preferred pharmacy networks on Celltrion HC products
  • Communicate effectively with internal stakeholders to align the strategic and tactical direction of brand projects with the overall brand strategy, and to implement innovative/competitive solutions
  • Seek to discover and meet the needs of pharmacy customers by building relationships, assessing new insights, identifying strategic business opportunities, and delivering innovative solutions
  • Demonstrate strong business ethics, understand business principles, and interpret resources available to make sound business decisions to help the team achieve business excellence
  • Maximize distribution of all new product launches and provide comprehensive training to all pharmacy partners
  • Proactively monitor, analyze, and interpret trends and recommend strategies to adapt to our changing environment
  • Participate in annual brand planning process for current and future products
  • Attend advisory board and consultant meetings as required to understand market challenges and opportunities
  • Review, on an ongoing basis, sales performance and adjust strategies and programs accordingly
  • Collect feedback from specialty pharmacy customers and effectively communicate important updates to senior management
  • Join pharmacy groups and attend conferences to build relationships, promote Celltrion HC products and further develop our business


3. WORK EXPERIENCE

  • Minimum 10 years of experience in pharmaceutical sales
  • Knowledge and understanding of market access including private/public payers, payer adjudication, and preferred pharmacy networks
  • Experience working in biologics/biosimilars (immunology specifically Gastroenterology, Rheumatology, Dermatology, and Oncology)
  • Track record of delivering strong results
  • Strong understanding and experience:

1) Business planning

2) Pharmaceutical sales to specialty pharmacies

3) Market access and the regional differences in Canada

4) How patient support programs work and experience in working collaboratively with patient support programs is critical


4. PROFESSIONAL COMPETENCIES AND SKILLS

  • Strategic Planning and Business Planning: Demonstrated experience and mastery in delivering a cross functional solution-based approach to competitive planning that anticipates and outmaneuvers the competition
  • Solid ability to quickly grasp diverse therapeutic areas and understand the science
  • Demonstrated experience with execution of value propositions, product messaging and success navigating the diversity of Canada
  • Strong analytical ability and experience working with sales data
  • Demonstrate critical leadership capabilities including strategic thinking, driving results, commercial orientation, collaborating and influencing
  • Strong understanding of the pharmaceutical sales and market access functions, including private and public payer dynamics, sales models, relationship building, value-based approaches, and sales-based metrics and KPIs
  • Deep understanding of diverse therapeutic areas
  • Demonstrate enthusiasm, strong initiative, high sense of urgency, and being comfortable managing conflicts
  • Proven results delivering significant business changes within a fast-paced, cross-functional, and matrix environment
  • Strong project management skills: ability to stay on top of and lead multiple projects concurrently
  • Demonstrated ability working across functionally to align, motivate, and coordinate team members to collectively define and achieve critical milestones
  • Excellent communicator – verbal, written and presentation skills, and ability to build and foster strong relationships with internal and external stakeholders (specialty pharmacies, patient support programs, industry associations and KOLs)
  • Bilingualism (English/French) is considered an asset


5. EDUCATION

  • Undergraduate degree in business or science is required
  • M.B.A. or post-graduate degree is desirable

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