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Customer Success Associate

2 months ago

Vancouver, Canada XPO Technologies Inc. Full time

Company Overview:

XPO Technologies Inc., founded in 2019, is a fast-growing technology startup focused on solving technical and operational challenges in the restaurant industry. Our innovative software offers a seamless, all-in-one interface for restaurant staff, combining the XPO iPad mini with Square readers to enhance efficiency and improve the guest experience. Operating in hundreds of locations and processing over one billion dollars annually, we aim to expand to several thousand locations across North America in the coming years.


Role Overview:

We are seeking a Customer Success Associate  to join our small but dynamic team. This full-time role will be primarily office-based, with occasional travel to customer sites. You will play a key role in delivering exceptional support to our clients and ensuring their success with our products.


Key Responsibilities:

  • Provide direct support to stores, resolving issues efficiently.
  • Act as a liaison between customers and internal teams, balancing customer needs with company policies.
  • Collaborate on strategies to enhance customer satisfaction and engagement.
  • Conduct occasional on-site visits to address specific customer needs.
  • Maintain accurate records of customer interactions and support cases.
  • Communicate regularly with both customers and internal teams, maintaining positive relationships.
  • Perform general office tasks to support the team’s daily operations.


Qualifications:

  • Experience in customer success, support, or a related field.
  • Front-of-house experience in the restaurant or hospitality industry is a strong asset, offering deeper understanding of customer operational needs.
  • Strong problem-solving skills with a customer-focused approach.
  • Proficiency with office software or the ability to master new tools quickly.
  • Exceptional attention to detail, even under pressure or in fast-paced situations.
  • Ability to diplomatically communicate with customers while maintaining company standards.
  • Strong team player who enjoys collaborating across teams.
  • Excellent communication skills, with the ability to handle complex interactions with tact and professionalism.
  • Willingness to work primarily from the office with occasional travel.


Why Join Us?

As a growing technology company, we offer a unique opportunity to be part of a small, energetic, and innovative team. We provide a comprehensive benefits plan and the chance to contribute to our exciting growth trajectory. Enjoy a downtown Vancouver office-based role with occasional travel, where you’ll play a key role in our success.