![Absolute Software](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
7 days ago
Absolute is a global cyber-security technology company based in Vancouver, BC that makes Security work We help organizations recover and resume normal operations in the face of security breaches. Absolute envisions a world where security and IT professionals always retain control over their devices and data. We’re the first and only company to offer uncompromised visibility and near real-time remediation of security breaches at the source.
And as a member of our overall Customer Experience team, you are an excellent team player as well as a meaningful contributor that can work independently to resolve customer challenges. Our Vancouver office works a hybrid schedule of 1 day collaborating in the office while trying to find ways to continue learning from each other when we are remote. We are part of a greater team that looks after each other while also building out a unique culture that knows when to acknowledge and celebrate our successes.
**Responsibilities**:
- Be the “voice of the customer” within Absolute and lead the effort to deliver an overall positive customer experience with the Absolute **Secure Endpoint** product line
- Identifying and creating customer success plans with our customers to deliver business outcomes to support the ROI of their partnership with Absolute.
- Conduct strategic workshops and engagements to drive incremental business value through increasing Use Case Adoption, Maturity, and associated usage footprint (features, connectors, data, integrations, functions)
- Execute annual engagements with executive buyers, decision makers and key stakeholders by planning and co-hosting strategic account reviews.
- Provide product teams with a channel for continuous customer feedback while staying current on new features and advancing technologies.
- Focus on net dollar retention by:
- Identifying and mitigating risk on customer accounts and work with account teams and executives to mitigate risk of churn.
- Uncovering growth opportunities in your portfolio through expansions, upsells and cross sells to provide a rewarding customer experience.
- Build relationships internally across Sales, Renewals, and Support teams to escalate customer needs and identify expansion and renewal opportunities.
- Use data intelligence to identify risk events happening (login frequency, product adoption rate, security settings, etc.) and proactively outreach to customers to resolve.
- Become a technical Subject Matter Expert of Absolute and contribute to building new processes and sharing best practices within the larger Customer Success team.
- Build relationships internally across Sales, Product and Support teams to escalate customer needs and identify expansion and renewal opportunities.
- Work cross-functionally with other internal teams such as Professional Services, Product Management, Marketing, Enablement and Sales to cooperatively drive, maintain, and improve customer health and value perception
- Work cross-functionally with other internal teams such as Professional Servies, Product Management, Marketing and Sales to cooperatively drive, maintain, and improve customer health and value perception
**What You Will Need**
- 4+ years Customer Success experience within a SaaS high-tech work environment working with enterprise customers - experience with Government, Healthcare, Financial and Professional Services industries a bonus
- Exceptional ability to communicate and foster positive business relationships
- Strong aptitude for technology with the ability to explain technical concepts and theories to technical users
- Team player, that strives to develop win-win situations for customers and colleagues
- Strong oral and written communication skills. Must be exceptionally comfortable and capable when speaking to a wide spectrum of internal and external professionals, from executive to junior level
- The ability to effectively lead and direct a virtual meeting with a diverse set of attendees
- Ability to take initiative, own processes and work independently as required
- Experience with CRM tools such as Salesforce and Gainsight
- Walked a mile in our customer’s shoes or willingness to become an expert in their field
- The base pay range for this position is from $74,000 - $80,000 annually; the base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program._
**Why Work For Us**:
You’re resilient and passionate about securing the Work from Anywhere era.
So are we.
We’re in search of the best and the brightest - everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers - we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are
-
Manager, Customer Success
3 weeks ago
Vancouver, Canada Traction Rec Full time**_*_**_ _**_This role can be done remotely from anywhere in Canada*_** We’re looking for a** Manager, Customer Success** to join our team and be part of our next stage of growth. Our Manager, Customer Success works with customers to maximize their return on investment in Traction Rec’s products by providing day to day operational support, guidance on...
-
Customer Success Manager
7 days ago
Vancouver, Canada Fobi AI Full time**About Fobi**: Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket, merchandise, food, and...
-
Customer Success Manager
2 weeks ago
Vancouver, British Columbia, Canada CrowdStrike Holdings, Inc. Full time $95,000 - $160,000Customer Success Manager (Remote, CAN) page is loaded Sr. Customer Success Manager (Remote, CAN) Apply locations Canada - Remote ON Canada - Remote NS Canada - Remote NB Canada - Remote AB time type Full time posted on Posted 24 Days Ago job requisition id R17819 #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our...
-
Manager of Customer Success
2 weeks ago
Vancouver, British Columbia, Canada Creator Full time $75,000 - $100,000Manager of Customer SuccessCompany: CreatorTitle: Manager of Customer Success Status: Full-time, HybridIntroducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world's top influencer marketing platforms. Distinguished as a leader in the G2 Spring Report we are...
-
Customer Success Manager
6 days ago
Vancouver, Canada Ten Thousand Coffees Full timeWe’re Ten Thousand Coffees (10KC) and we unlock opportunity through meaningful connections. 10KC is a talent experience platform for inclusive mentoring, connectivity and skills development that is designed for the new world of work. 200+ organizations use our all-in-one platform to connect, develop and engage their employees. Our clients include Fortune...
-
Customer Success Manager
4 weeks ago
Vancouver, Canada Fobi AI Full timeSalary: $70,000 to $80,000About Fobi:Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket,...
-
Customer Success Manager
1 month ago
Vancouver, Canada Fobi AI Full timeSalary: $70,000 to $80,000About Fobi:Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket,...
-
Customer Success Manager
1 month ago
Vancouver, British Columbia, Canada Fobi AI Full timeSalary: $70,000 to $80,000About Fobi:Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket,...
-
Customer Success Manager
4 weeks ago
Vancouver, British Columbia, Canada Fobi AI Full timeSalary: $70,000 to $80,000About Fobi:Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket,...
-
Customer Success Manager
2 weeks ago
Vancouver, British Columbia, Canada Fobi AI Full timeAbout Fobi:Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket, merchandise, food, and beverage...
-
Customer Success Manager
4 weeks ago
Vancouver, Canada Ntirety Full timeThe Customer Success Manager will take a leadership role in maintaining relationships with clients by leading the post-sale account management team. The role is responsible for the management of programs designed to accelerate revenue, improve overall productivity, and sales effectiveness of Ntirety’s customers. This position will be required to interface...
-
Manager of Customer Success
2 weeks ago
Vancouver, British Columbia, Canada EightSix Network Inc Full timeIntroducing Creator ) - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world's top influencer marketing platforms. Distinguished as a leader in the G2 Spring Report we are revolutionizing social commerce, connecting creators, influencers, and brands in ways that redefine...
-
Customer Success Manager
2 days ago
Vancouver, Canada West X Business Solutions Full timeCompany Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
-
Customer Success Manager
1 day ago
Vancouver, Canada West X Business Solutions Full timeCompany Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
-
Customer Success Manager
2 weeks ago
Vancouver, British Columbia, Canada Ten Thousand Coffees Full timeWe're Ten Thousand Coffees (10KC) and we unlock opportunity through meaningful connections. 10KC is a talent experience platform for inclusive mentoring, connectivity and skills development that is designed for the new world of work.200+ organizations use our all-in-one platform to connect, develop and engage their employees. Our clients include Fortune...
-
Customer Success Manager
1 week ago
Vancouver, Canada West X Business Solutions Full timeCompany Overview: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
-
Customer Success Manager
3 weeks ago
Vancouver, Canada West X Business Solutions Full time**Company Overview**: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
-
Customer Success Manager
2 months ago
Vancouver, Canada West X Business Solutions Full timeCompany Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
-
Customer Success Manager
2 weeks ago
Vancouver, British Columbia, Canada West X Business Solutions Full timeCompany Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
-
Customer Success Manager
4 weeks ago
Vancouver, Canada West X Business Solutions Full timeCompany Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...