Customer Success Associate

6 months ago


Vancouver, Canada Tribe Property Technologies Full time

**Our Company**

Tribe Property Technologies is a one-stop-shop for residential community living. Tribe offers tech-enabled community management that is disrupting the traditional market. With one of the fastest growing tech-forward property management companies in Canada, Tribe's integrated service-technology delivery model serves the needs of developers, condo/residential communities and owners/residents versus traditional property management. Tribe is empowering residential community living in cities.

Our Mission is to provide the most comprehensive suite of products and services for building and managing residential communities. Our Vision is to change the way people experience community living, connect with their neighbours and interact with their homes.

**Our Culture**

We are a closely-knit team of 200+ talented individuals working out of our modern offices across Canada. We live community, even at work. And lastly, we of course offer health, vision & dental coverage.

**The Role**

The Customer Success Associate will collaborate closely with a team dedicated to providing technical support to both internal and external users of our software Tribe Home & Pendo Rental.

**Responsibilities**
- Follow departmental SLA's & best practices
- Onboarding building & user data into proprietary systems
- Increase internal engagement and usage of software products
- Updating of customer support documentation as needed
- Producing reports and exports of data as needed
- Occasional work hours may be assigned for afterhours emergencies and statutory holidays
- Working on ad hoc projects, as needed

**Qualifications**
- 3-year minimum experience in a customer service/support role
- Proficiency using software platforms & tools such as Office 365, Intercom, Asana, Zendesk, Jira, iOS apps and other tools as required
- Highly motivated, eager to learn, and a desire to serve customers
- Project management skills with a demonstrated ability to prioritize time and tasks quickly and effectively
- Impeccable oral communication skills that demonstrate active listening and usage of open-ended questions
- Strong team player, self-starter, and thrives in a multi-tasking environment who can quickly adjust priorities

**Nice to haves**
- A previous role in residential/commercial construction
- Experience with deficiency walkthroughs in new buildings
- Software experience: Amplitude, Segment, Testflight
- Training experience via video
- Troubleshooting in software

**Perks & Benefits**
- Comprehensive health, medical and dental benefits package
- Hybrid remote work environment
- Paid personal time off
- Employee Stock Purchase Program

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